Greater Houston
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me in achieving personal and organizational goals by fully utilizing my technical and interpersonal skills. Specialist in BMC Business Service Management (BSM) Domain. Implementation of ServiceNow and its integrations using Orchestration, Discovery, Asset Management. Implementing and providing solutions for enterprise Orchestration, monitoring and event management services. Specialties: Design and implementation of BMC ESM products. BMC Atrium Orchestrator. BMC Impact solutions. BMC Event manager. BMC Performance manager Portal. BMC Performance Manager for Servers (PATROL for UNIX/Linux & Windows)
• Involved in requirement gathering sessions and creation of functional and technical design documents as per the requirements • Created various front-end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/ Macros. • Involved in creation of ServiceNow applications, modules, and tables as per requirements • Involved in Human Resources department where we can identify standard sets of tasks. Customized workflows automatically provide request to access based on the department, location, and position. • Involved in creation and configuration of business rules, client scripts as per the required functionality • Involved in setting up the SLAs as per the requirements • Worked on integrating ServiceNow with external SOAP and REST based web services • Involved in integrating ServiceNow with BMC remedy • Involved in writing a lot of scripts to achieve the business functionality • Loaded Catalog Items into ServiceNow from BMC Remedy • Worked on configuring, customization of Project management as per the requirements • Involved in creation of reports, dashboards in ServiceNow • Developed Service catalog by creating new catalog items, designing workflows and execution plans. • Worked on integrating ServiceNow with other internal systems for obtaining the order information • Involved in LDAP integration with ServiceNow for obtaining users and groups • Created Record Producers, Order Guides, Catalog Client Scripts, Work flows, Script Includes • Involved in loading of data into CMDB using discovery file imports • Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning. • Manage ITIL Processes monitoring overall system performance using the system performance and System Diagnostic dashboards, Integrating ServiceNow with other system and customization.
Certified BMC Remedy Developer and BMC Bladelogic Automation Administration. Integration Expert in BMC Impact Soltions with NAGIOS,SCOM,BMC Portal.BMC Atrium Orchestrator.Service Impact Modelling. Responsible for the Global BMC tools migration/integration/Implementation of the entire client base of Organization for monitoring and Event management. Deployment of BMC agentless monitoring solution. Deployment of Performance Manager Servers (PATROL) & BMC Performance Manager Portal. Creation of BEM and SIM cells for event handling. Integrating BPM Portal and BPM for servers (PATROL) with BEM for forwarding events to BEM. Implementation and configuration of Impact Event Adapters. Explored the BPPM functionalities as Predictive events,Probable Cause Analysis,service modelling,etc. Perl scripting to monitor the environment. Migration of servers under BMC Monitoring across the different datacenters. Implemented Nagios integration with BMC Event Manager. Implementation of BMC atrium Orchestrator for client. Development of orchestration techniques for Automation/Integration.