Madrid, Community of Madrid, Spain
Result Oriented Professional with 13+ years of experience in the SAP and Utilities Domain. Strongly skilled in Delivery Management for Projects ( Upgrade & Migration) and AMS Services across multiple geographies.Experienced in SAP IS-Utilities : Domain & Technical Architecture (Print Workbench & Integrations, Billing , BPEM , Device Management, Switching & Settlements). Service Delivery Management : End to end P&L management for Revenue, Cost , Margins. Managed year on year Margin Improvements at Account as well as Geo level. Experienced in managing Agile teams over 85 FTEs across Operating models of Onshore, Nearshore & Offshore. Applications managed as part of Projects & AMS Services: SAP IS-U , SAP CRM , Salesforce , SAP Infra services ( Basis ) , Azure Cloud , IBM Websphere , Selenium , UFT. Managed Customer Management with enhanced CSI ( Customer Satisfaction Index) delivery , SLA & KPI management for Highly Critical Accounts at Onshore & Offshore locations. Skilled in Presales activities, Bid preparations and RFPs for major clientele in the SAP Domain ( Utilities & Infra) in Europe , North America , UK and India. Managed estimations & pricing for Contract renewals , Migration & Upgrade projects. SAP Skills : Complete experience in SAP Utilities Domain with thorough skills in SAP Printworkbench & integrations , SAP ABAP. Excellent Domain knowledge for Billing , Device Management, Settlement. Proficient in managing complete Application Life Cycle from Requirements Gathering, Development, Testing Formats , Deployment and Support maintenance. Worked as Techno-functional, Team lead for Development as well as AMS projects. Highly skilled in managing SAP Deliveries in AMS Services & Projects ( HANA DB Migration, Upgrades , Geo Regulatory). Certified in Utilities Domain and Regulatory , PSM ( Professional Scrum Master) Global experience : Lead Delivery for Large teams from Onshore, Nearshore and Offshore models. Worked at Major Clients in Europe ( 3.5 years at Belgium , Spain ) , North America ( 3 years in United States ) and India ( French and UK Utility Offshore)