Scarborough, Ontario, Canada
I’m a product leader with 17+ years of experience building and scaling data-driven platforms across financial services, government, and enterprise technology organizations. My background sits at the intersection of product strategy, data platforms, analytics, and emerging AI capabilities. I’ve led the development of customer intelligence platforms, analytics products, and campaign management tools that help organizations make better decisions and deliver more relevant experiences to their users. At organizations including Data Axle, RBC, Elections Ontario, FIS Global, and Citibank, I’ve owned product roadmaps and delivered complex initiatives spanning data ingestion, identity resolution, analytics platforms, and AI-driven capabilities. My work has resulted in measurable outcomes such as improving campaign efficiency by 40%, reducing operational costs by $175K annually, and accelerating adoption of new data products across enterprise teams. I enjoy working in environments where product leaders must translate complex technical systems into clear business value. My experience spans financial services, analytics platforms, and enterprise data ecosystems, and I’m comfortable partnering with engineering, data teams, and executive stakeholders to move products from concept to scaled adoption. My core areas of focus include: • Data and analytics platforms • AI / GenAI-enabled products • Product strategy and roadmap leadership • Enterprise SaaS and platform products • Financial services and regulated industries
• Own product strategy, roadmap, and delivery for enterprise data platforms that transform customer, transaction, and product data into actionable insights through analytics, reporting, and campaign activation. • Lead development of multi-tenant platform capabilities including data ingestion, identity resolution, enrichment, analytics, reporting, and campaign orchestration used by healthcare and retail clients. • Partner with engineering, analytics, cloud, security, and client leadership to translate business objectives into scalable platform capabilities that meet enterprise standards for reliability, scalability, and data integrity. • Drove platform modernization and consolidation initiatives that reduced campaign and onboarding setup time by ~40% and delivered $175K+ in annual cost savings through automation and architecture simplification. • Established shared platform services for data quality, matching, deduplication, and validation, improving data accuracy and reducing downstream defects across client environments. • Sponsored adoption of AI-enabled capabilities including GenAI-powered audience segmentation and internal knowledge retrieval tools to improve productivity and decision-making. • Support product commercialization and GTM strategy, partnering with Sales and Customer Success teams on roadmap positioning, solution estimation, and customer expansion initiatives.
• Senior product and platform specialist supporting a global Charles River order management and trading platform upgrade across North America, Europe, and Asia. • Partnered with trading, operations, compliance, and technology leaders to align platform capabilities with regulatory, scalability, and operational requirements. • Led prioritization of enhancements across trading workflows, market data feeds, and reporting, translating complex capital markets requirements into platform capabilities. • Oversaw data mapping, migration strategy, and integration validation, reducing transition errors by ~20% during platform upgrade. • Coordinated delivery readiness across SIT, UAT, and release cycles, ensuring stable rollout of new trading platform functionality with minimal disruption to trading operations. • Acted as a capital markets SME, bridging business stakeholders and engineering teams to improve workflow efficiency and platform reliability.
• Led delivery of large-scale modernization initiatives in a highly regulated public-sector environment, including an HRIS transformation delivered 25% ahead of schedule and 30% under budget, generating ~$1M CAD in savings. • Acted as product lead for public-facing digital platforms serving over 1.4M users, balancing user experience, accessibility, security, and legislative requirements. • Led design and rollout of internal and public web applications, including a COVID screening platform deployed to support operational continuity during the pandemic. • Owned executive-level prioritization and roadmap governance under fixed regulatory deadlines, including rapid implementation of Bill 254 legislative changes within three months. • Facilitated cross-functional collaboration across business leaders, technology teams, and external vendors to deliver complex initiatives in a mission-critical election environment. • Built executive dashboards and reporting tools to provide real-time operational visibility to senior leadership during election cycles.
Business Analysis/Product Development ● Designed and delivered 10 new real- time, deep-learning based analytics products. Initiatives Included: - Customer Lifetime Value, Customer Relationship Score, Customer Insight and Audience Builder, that were selected as part of the organization’s data monetization drive and showcased at the FIS Client Conference 2019. - Next Best Action, Turnover Analytics, Credit Default Analytics, Interest Rate Change Analytics. - Keying Solution to link disparate customer data streams under one Customer ID, resulting in an attributed 20% improvement in offer uptake. ● Instituting good documentation practices; Developed the standardized Data Mapping, Functional Specifications templates, which are now a standard across teams. ● Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
● Led the Governance, Risk and Compliance -Automated Data Flow (ADF) for Standard Chartered Bank. Responsible for the requirement gathering, implementation and delivery of 224 reports mandated by the central bank, managing a 50-member team of business analysts, developers and testers. ● Earned accolades from client managers for excellent customer feedback and for maintaining a great relationship with the business and functional teams. ● Took the project to completion with the business and technology teams and steered the project to sign off and closure on-time and 15% under budget on a 2 million USD budget.