Brisbane, Queensland, Australia
I am a confident and enthusiastic Telecommunication and Networking engineer; experienced at teaching, training, and customer service. I am a skilled at technical tools, concepts, and an excellent communicator, over the phone, face to face and via email with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. I am looking for an organisation where I can utilise my skills and knowledge and achieve high career growth through continuous learning process.
I am responsible for working on networking and telecommunication projects related to TETRA, P25, DMR, and 4G LTE. Key Responsibilities: o Deploy suitable network topologies for new systems and upgrades o Configuration and troubleshooting of LAN, WAN, and Wireless networks o Work on routers and switches from different vendors o Implementing spanning tree protocol o Server and firewall Configurations o Deploy Digital Two Way Radio Systems such as TETRA, P25, and DMR o Assist with engineering design o Project documentation o Understand client requirements and assist them with appropriate solutions
I was responsible for working with the Learning and Development Manager and other CSOs to provide timely system rollouts, training, and ongoing support to Subscribers. Key Responsibilities: o Delivery of rollouts and training to Subscribers o Timely handling of tickets o Promote new MYP features/developments/modules to Subscribers o Selling/cross-selling/ up-selling MYP services / solutions to Subscribers o Maintain a detailed knowledge of all MYP modules / functions / features o Provide support to the Learning and Development Manager o Timely documentation o Attend staff and technical meetings o Attend relevant industry sector events and MYP annual conference
During this period, I worked as residential salesman for Alinta Energy campaign till June 2019; and currently, I am working as business sales agent for same campaign. It provided me with skills of handling people questions and objections, and it also helped me to understand the energy market and Australian distribution system. Key Responsibilities o Handling potential customers’ objections o Informing people about Alinta Energy discounts/benefits o Making sales on behalf of Alinta Energy
During this period, I worked as residential salesman for Alinta Energy campaign. It provided me with skills of handling people questions and objections, and it also helped me to understand the energy market and Australian distribution system. Key Responsibilities o Handling potential customers’ objections o Informing people about Alinta Energy discounts/benefits o Making sales on behalf of Alinta Energy Achievements o Best salesman of the month (Multiple times) o 10 or more sales in a day (Multiple Times)
I learnt about different lighting systems, their installation procedures, and effective ways to reduce energy consumption at houses and buildings. Key Responsibilities o Learning about different lighting systems o Understanding their installation, advantages, and disadvantages o Providing suggestions and feedback to further reduce energy consumption