Bengaluru, Karnataka, India
Extensive experience in delivering high-performance digital transformation solutions, I am currently working as a Delivery Enterprise Commercial at Indegene, a global healthcare solutions company. My role involves leading the delivery of digital experience solutions for Indegene's clients globally. I have a strong background in strategy and operations planning, P&L management, global IT delivery management, competency management, and operational excellence. I have successfully set up and led teams of thousands of professionals, optimized processes through automation (RPA & AI), improved margins and quality for multiple engagements. I have also established Competencies, led pre-sales efforts in the area of experience engineering, enterprise mobility, portals and web content management, and social and SharePoint solutions. My mission is to leverage my expertise and skills to create value for the clients, and contribute to their digital transformation.
Established capabilities in Digital Experience Platforms (DxP), Content, Collaboration, and eCommerce, consolidating global competencies. Led pre-sales efforts, set up Java competency as a foundational element, overseeing processes and talent development. As a Delivery Lead for AMS Region projects, governed delivery for a team of 6000+, optimizing processes through pyramid structuring, hyper-automation, and strategic offshoring, resulting in significant FTE reduction and improved margins.
Leading the Omni Channel & Digital Marketing Practice implementing solutions for B2C, B2B and B2E experiences. • Developing solutions and offerings leveraging Product Engineering process • Incubating capabilities in the area of Content Management, Front End Engineering, Collaboration Technologies, Metaverse etc. • Established Delivery Governance, introduced new delivery approach for Migration, Factory, Shared Services execution • Strong relationship with vendor partners • Closely working with solution delivery team to lead business solutions for new opportunities, account mining and expansion for growth • Delivery excellence through industry best practices, frameworks & accelerators • P&L Management
Responsible for program delivery in the Portal & Content Management technology project to drive customer satisfaction, cost and quality. Also responsible for the operations strategy and execution to improve practice strenght through competency developmen, bench management and hiring
Responsible for Insurance solutions in the eBusiness Technology areas for various Life and P&C cusotmers providng Architecture, Pre-sales and Delivery Support to drive revenue growth. Involved in solution definition based on businss technology trends, consulting led sales and account mining.