Perth, Western Australia, Australia
Communications, B2B/B2C Sales, Marketing, Digital Media, & Ex-Chef. Currently working in the construction industry as a Communications Specialist. What is my biggest achievement to date? Optimising internal processes and UX that increased online sales & 5X monthly sales in 3 months.
Branch operations, overseeing internal sales, administration, inventory, procurement, and order fulfilment workflows. Manage and support a team across sales, warehouse, and operational functions. Oversee end-to-end project lifecycle from quotation and specification review through to manufacturing, logistics coordination, and final delivery. Prepare and review technical quotations aligned with client requirements and relevant AS/NZS standards. Coordinate with production, warehouse, and logistics teams nationally to manage manufacturing schedules, stock allocation, and lead times.
Provided customer service and sales support in a fast-paced retail environment, assisting trade professionals and DIY customers with tool, equipment, and product selection. Processed sales transactions, prepared quotes, managed customer enquiries, maintained product knowledge across a wide range of tools and equipment, and supported inventory management. Focused on building customer relationships, achieving sales targets, and delivering exceptional service while ensuring efficient store operations.
Client Consulting/Communications Maintain accurate CRM records, notes, and follow-ups Deliver service updates, timelines, and issue resolutions clearly and confidently Install, configure, and maintain: hardware/networking Provide technical support (Remote & Onsite) Perform backups, restores, and database management