Brussels, Brussels Region, Belgium
Global Group Product Manager with 10+ years experience & passion for delivering value to end-users/consumers. Vast experience with leading multifunctional teams and building collaborative relationships between stakeholders & agencies to boost results. eCommerce | eCare | eContent | Digital Marketing | SEO | Agile | Scrum | Kanban | Product & Project Management Fluent in English, Spanish & Portuguese
• Multifunctional teams management with focus on development, engagement and results • Constant testing, consumer & stakeholder feedback to increase product/services sales in eCommerce • Effective communication and collaboration between stakeholders & agencies • SEO & Content Squads to optimize organic traffic and increase brand awareness & business sales • Agile mindset and methodologies application, such as Scrum & Kanban
Improve process between call center and operations, increasing productivity by 221% Supervised a team in the order-to-cash cycle Redesigned a company software and work process to integrate credit and debit card payments/controls to increase distributors' productivity and customer satisfaction
Developed the Research & User Need Analysis Report for BRIC-ITT, an European project that aims at providing a training framework for European SMEs in trading with BRIC countries Created a promotional presentation for Energy Wise, an european project that provides an energy management e-learning suite for European companies