Los Angeles Metropolitan Area
Strategic solutions engineer with a proven track record in pre/post-sales engineering, technical account management, and customer success. Well versed in architecting and deploying cybersecurity, cloud, and network infrastructures, with specialized mastery of LevelBlue SIEM/XDR. Holds a B.S. from DeVry University and an M.S. from Western Governors University.
• Serve as the technical advisor for channel partners, enabling them to sell LevelBlue cybersecurity services and solutions to include SIEM/XDR, MTDR, EDR, SASE, email security, vulnerability scanning, incident response, and pen testing • Build and maintain relationships with strategic MSSPs, resellers and distributors • Effectively handle escalations directly with engineering and operations leaders for timely resolution, to turn escalations into a positive experience for partners • Articulate detailed objectives to product owners and other stake holders related to features and bug fixes • Collaborate with product managers on future roadmap items related to industry trends as well as any client requests that support their continued success • Produce white papers, technical guides and presentations for the internal knowledgebase • Deliver effective demos of the SIEM/XDR solution, emphasizing integrations, anomaly and behavioral detection, vulnerabilities, API integrations and SOAR capabilities • Demo solutions for strategic solutions such as SentinelOne EDR, Checkpoint Harmoney and Tenable • Showcase strategic security solutions, including SentinelOne’s EDR, Check Point’s Harmony Email solution, and Tenable’s vulnerability management platform • Provid key market insights to product based on partner feedback and emerging trends
• Served as the primary technical contact for west region MSSPs • Performed product demos and training sessions of the SIEM/XDR solution for threat detection, incident response, and compliance management • Lead demos and onboarding initiatives for MSSPs, driving adoption of SentinelOne’s EDR solution • Ran proof-of-concept deployments for sensors/collectors in Hyper-V, VMWare, AWS, Azure and GCP • Responsible for level-1 support/troubleshooting during POCs for log ingestion, network faults, performance, endpoint agents, and third-party API integrations such as SentinelOne and O365 • Collaborated with product/project managers and other internal teams on feature improvements • Contributed to internal knowledgebase by writing guides and reviewing peer documentation • Supported RFP responses by answering technical questions and providing supporting documentation
• Served as the primary technical advisor for key enterprise accounts, K-12 education and VAR/VAD • Designed resilient L2/L3 network and internet solutions • Involved in the design of various components for customer WAN solutions: physical fiber routes, network equipment sizing, network capacity, topology, IP addressing, and vlan schemas • Collected and documented technical specifications for managed routers and firewalls • Worked with additional solutions entailing DDoS mitigation, hosted VoIP, SD-WAN, Cloud compute, AWS direct connect and Azure Express Route • Responsible for gathering first level requirements for solutions such as DaaS, IaaS, backup as a service, DR as a service, office 365, cloud-based DDoS protection, colo space, and SD-WAN • Worked closely with project managers to ensure projects were on track according to my specifications and design • Worked with product managers to help define the roadmap and the continuous improvements of existing products
• Supported SLED customers and navigated complex procurement cycles to deliver tailored solutions for public sector and educational institutions • Designed and implemented solutions entailing multi-site layer-2 Metro-Ethernet networks and resilient internet solutions • Responded to SLED RFPs with technical explanations, equipment specifications and SLAs • Documented specifications for managed security service firewalls • Worked with CLECS and MSOs on technical requirements for type-II data circuits and NNIs • Worked with OSP engineers on requirements for fiber route diversity and compiling KMZ files • Worked with product managers to help define the roadmap and the continuous improvements of existing products.
Lead engineer in network edge implementations using Alcatel and Cisco. Responsible for troubleshooting customer issues related to layer 1 and 2 connectivity, failed NIDs, fiber multiplexers and BGP routing. Managed fiber projects from sales kickoff to installation. Worked with construction, engineering, and sales to ensure all project tasks, deliverables and milestones were met.
Managed a team consisting of information security engineers, help desk and PC support technicians. Lead engineer in archtechting a private data center with a Citrix farm, Exchange cluster, active directory, applications/SQL databases, and other systems related implementations. I also partipated in the disaster recovery plan implementation and headed IT audits.