Dundee, Illinois, United States
Results-driven leader with extensive experience in sales, team leadership, customer service, visual merchandising and operational management. Proven success in driving performance KPI metrics, coaching large teams, and improving customer satisfaction. Skilled at managing daily operations, implementing process improvements, and ensuring compliance with company policies. Bilingual (English & Spanish) with strong business acumen and a passion for developing high-performing teams.
• Delivered +10% sales above forecast, driving operational excellence and service quality on multiple stores in the district. • Led, coached, and developed front-line associates to meet service, safety, and performance goals. • Built customer loyalty through effective conflict resolution and engagement.
• Managed multiple store operations, achieving 18% sales growth and ranking top 8 in the company. • Oversaw scheduling, training, and operational standards for a high-volume environment. • Conducted performance reviews, corrective actions, and recognition programs to improve engagement and accountability. • Recognized for inventory accuracy and shrink reduction, ranking top 3 company-wide. • Mentored and promoted associates to leadership positions. • Recognized and rewarded associates' contributions, fostering a motivated and engaged team. • Managed scheduling, hiring, training, loss prevention audits, and operational duties on a high-volume store.
• Supervised and coached 30+ associates, improving team performance and customer service delivery. • Drove an exceptional customer service providing direct customer support ensuring customer satisfaction and handling complaints. • Created visual and operational standards that increased sales by 13% across departments. • Maintained compliance with safety, operational, and company standards. • Improved departments’ aspect by maintaining quality and quantity standards.
• Served as interpreter for Latin-American customers improving service and sales. • Implemented merchandising strategies, enhancing product visibility and sales. • Provided fast and friendly service based on respectful and professional behavior.