Rafael Pinheiro

Technical Services Engineer @ MongoDB

Greater Dublin

About

I'm a GNU/Linux specialist with experience in network administration(LAN and WAN networks). C/C++ developer and a enthusiastic of artificial intelligence. Broad knowledge and ability to plan and configure corporate and ISP networks. I'm also passionate about system architectures and development with great experience in corporate DevOps methodologies and continuous integration and continuous delivery Specialist in Linux with high availability, Mail server, Load balance, Proxy (Squid), DNS, VPN IPsec, routing, switching, firewall, Web Server, database administration and script development for automation of tasks. Current Certificates: CCNA - Cisco Certified Network Associate CCNP 301 Implementing Cisco IP routing LPI-1 Administrator LPI-2 Engineer Programming languages: C, C ++, Java, Python, SQL and Assembly (NASM and GAS).

Experience

  • MongoDB (Dublino)
    • Senior Technical Services Engineer
      Mar 2026 - Present · 4 mos

    • Technical Services Engineer
      Apr 2023 - Mar 2026 · 3 yrs

  • Cloud Support Engineer II at Amazon Web Services
    Oct 2018 - Mar 2023 · 4 yrs 6 mos

  • IT Administrator at 7COMm - Serviços e Soluções em TI
    Aug 2016 - Aug 2018 · 2 yrs 1 mo

    Maintain and implement complexed IP routed networks. Responsible for evaluation and troubleshoot infrastructure services. Supporting a multi-site IT infrastructure. Maintenance and management of critical Windows based server environment. Management of high availability production environment with GNU/Linux operating systems (Debian and CentOS). Managing and monitoring of backups in multiple locations. Planning and configuration of continuous integration and continuous delivery solutions to development of system applications. Database administration: analysis of performances keys and implementation of High availability. Management and maintenance of monitoring tools using SNMP(Zabbix). Development of scripts and software to aid developer and operation departments.

  • Network Support Analyst at Intechne
    Oct 2014 - Dec 2015 · 1 yr 3 mos

    I worked as a member of a technical team responsible for analysis and management of network resources of several customers in Brazil, responding to automated monitoring network events operated by a ticket queue. Analysis and troubleshooting of computer networks. Configuration and management of Switches and Routers. Responsible for documenting network topologies changes. Planning and implementation of virtual private networks(VPN). Configuration and maintenance of Linux services (Proxy, DNS, Apache Web Server, Netfilter, Samba file server, Mail server postfix). Analysis of network traffic with Tcpdump and Wireshark. Responsible for management of monitoring tools(Nagios)

  • Internship Student at DETRAN
    Jan 2012 - Sep 2013 · 1 yr 9 mos

    Responsible for configuration and administration of network infrastructure. Maintenance of systems and assistance in network installations. Maintenance of operating systems. Development of scripts and routines to automate tasks. Program tests.