Chicago, Illinois, United States
Network and Cloud Systems Engineer with 15+ years of experience with a demonstrated history of working in the information technology industry. There is always a better way to do things and improve them.
Design and maintain VPN/LAN/ WAN/Wireless connectivity for multiple offices Plan, coordinate, and organize phases of the project to completion; utilize schedules to organize and understand project tasks and manages the tasks throughout the system design and verification phases Windows Server management, configuration, and support Manage and configure Azure infrastructure Implementation of new security policies and technologies Backup and disaster recovery implementation Build, migrate, and perform data center consolidation Administer Microsoft 365, MDM, Compliance, and Security Integration, configuration, and management of IP phone systems Process automation and scripts Demonstrate flexibility to coordinate/communicate with global team members, including support outside of core hours Identify and resolve potential problems before they occur therefore minimizing the impact to schedule and cost Mentor and train staff
Define the proper technologies that fit in with each prospective client. Manage the System Assessment process. This includes the onsite interviews, RMM tool configuration, and deployment on the client network, physical review, and documentation of the IT assets. Once the fieldwork is done the Engineer then must analyze the data collected and produce a detailed technical document that outlines the client network environment. Conduct the in-person System Assessment review meeting. This includes walking the client through the technical aspects of the System Assessment documentation and explaining our recommendations. This requires the ability to take the technical details and explain them to C level prospects in a non-technical way. Plan and lead the installation and configuration of all recommendations made during the System Assessment process. This requires the technical skills to implement core networking technologies. These include Windows Server, Hyper-V or VMWare, Exchange, Firewalls (SonicWall, Meraki, and others), BDR Solutions (StorageCraft), Switching, Active Directory, and Group Policy configuration, Cloud Services such as Office 365. This also includes the configuration of our RMM tool to monitor and alert on all critical client network components. Work with the Level 1 and Level 2 Help Desk teams to plan and implement the client management and maintenance plans that include Windows and 3rd party software patching, Line of Business application updates, A/V profiles and scan schedules, Active Directory management, and all network documentation. Resolve complex technical issues that are escalated from the level 1 and 2 Help Desk technicians. Prepare monthly and quarterly reports about the client's network health and performance, end-user tickets and all client communications. Continuously working to align the clients IT needs with their business goals.
While I was in this position, I was responsible for maintaining the design and integrity of customer’s software systems, coordinating complex projects, and implementing software solutions. Basic Functions: IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware. Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. Engineer and implement system solutions for customers using technologies that meet their needs. Implement and support disaster recovery solutions. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: VPN, Terminal Services, and Citrix. System documentation and consulting services to include system reviews and recommendations. Communication with customers as required: keeping them informed of incident progress, and notifying them of impending changes.
Windows Server 2003/2008/2012, VMWare, Mitel Voice, Cisco devices, and Exchange Administration Software installation and deployment, hardware and software upgrades, troubleshooting, and remote assistance Identified solutions and implemented LAN and Wireless (routers, switches, and Meraki devices) Provided backups and restored service
Project Manager and software installation for business office and Point-of-Sales Server installation, backups and recovery Implemented LAN/WAN Installed Quickbooks server and configured terminals Acted as remote customer service assistant Maintained security of data and sensitive information