São Paulo, São Paulo, Brazil
I am a Delivery Manager with strong experience structuring teams, processes, and delivery operations in complex, tech-driven environments. I work at the intersection of business, technology, and people — helping organizations turn complex initiatives into predictable, well-executed deliveries. Throughout my career, I have supported cross-functional teams by improving delivery flow, defining clear processes, establishing meaningful metrics, and fostering team engagement without compromising speed or quality. I have experience working with Agile frameworks (Scrum, SAFe, Kanban), stakeholder alignment, backlog prioritization, and delivery governance — always with a strong focus on outcomes and continuous improvement. Currently, I am focused on opportunities as a Delivery Manager or Agile Delivery Lead, supporting distributed teams in remote or international environments.
Acting as a Delivery Manager / Agile Delivery Lead in a complex, enterprise-scale environment, supporting cross-functional teams and stakeholders across business and technology. Responsible for structuring delivery processes, improving execution flow, and ensuring predictability across initiatives, while maintaining strong team engagement and collaboration. Key responsibilities include: Leading and supporting agile teams (Scrum / Kanban / SAFe) to ensure consistent and predictable delivery Structuring delivery governance, ceremonies, and operational routines aligned with business goals Defining and tracking delivery metrics and KPIs to support data-driven decision-making Facilitating backlog prioritization and scope alignment with Product Owners and stakeholders Acting as the main interface between business, technology, and delivery teams Supporting continuous improvement initiatives focused on efficiency, quality, and flow Working closely with distributed teams, contributing to delivery transparency, risk management, and stakeholder alignment in fast-paced environments.
Project Analyst Systems Analyst Senior Project Analyst Progressed through multiple roles within Vivo, building a strong foundation in delivery, systems analysis, and agile project coordination in a large-scale telecommunications environment. Acted primarily as a Senior Project Analyst / Agile Delivery Lead, supporting cross-functional squads and coordinating delivery activities across business, marketing, and technology teams. Key contributions included: Coordinating agile delivery activities across multiple initiatives and stakeholders Supporting backlog refinement, prioritization, and scope alignment with Product Owners Defining and tracking KPIs related to delivery timing, quality, and execution efficiency Managing delivery visibility and reporting through Jira Supporting delivery governance, stakeholder communication, and risk management Collaborating with QA and development teams to ensure delivery quality This experience provided strong exposure to enterprise-scale delivery, stakeholder management, and operational execution in complex environments.
Mapeamento de informações com foco em melhoria nos processos e projetos internos, implantação de normas e garantia de qualidade do site. Atendimento as demandas de suporte de TI, infraestrutura, realizando testes e acompanhamento das melhorias para detectar possíveis erros nos sistemas em geral da empresa como no site, intranet e extranet. Abertura, acompanhamento e resolução de chamados através da plataforma Zendesk. Busca constante de soluções e melhorias no próprio e para o próprio sistema Zendesk. Contato direto com as áreas de comunicação, financeira, comercial e marketing, com grande foco em análise de parcerias, resultados e incentivo de vendas; Avaliação e priorização das solicitações de demandas internas e externas. Realização de contato com cliente para acompanhamento de cumprimento das normas de qualidade. Gestão estratégica de orientação ao cliente, fundamentado em resultados e melhoria de processos, análise de problemas e identificação de soluções. Atuação no levantamento de necessidades operacionais para garantir a qualidade dos serviços prestados ao cliente. Desenvolvimento dos procedimentos e serviço de atendimento ao cliente (SAC), auxiliando as operações de call center. Acompanhamento de relatórios, indicadores e apresentações voltados a qualidade e satisfação do cliente.