Boston, Massachusetts, United States
Over the years, I've worn many hats-Business Analyst, Technical System Analyst, Project Manager, Technical Support Team Leader, IT Business Account Manager, Director of Analysis & Project Management, and VP of IT, Information, & Quality. As a result, I've built a strong foundation for driving change, enabling technology-driven organizations, and ensuring customer success. My job is challenging and interesting but mostly I love that my job is rewarding. I automate workflows and solve challenges using technology, which brings efficiency to teams and departments. What we do matters. Through a combination of data-driven decision making, an ability to understand process deficiencies, and a keen understanding of the things that impact operations, I offer a track record of right-fit infrastructure and IT solutions that grow with the organization. A few accomplishments I'm proud of include: • Enabled business growth into new programs including New Hampshire Medicaid Managed Care and MA Care Plus in 2013 by designing and implementing technology solutions. • Improved the percentage of claims processed in 30 days by 10% with automation solutions. • Increased transparency into results by implementing care management and analytics platforms to provide population health capabilities in collaboration with Boston Medical Center. • Developed Enterprise Information Management strategy; implemented data governance and data quality programs and tools, and initiated data warehouse replacement project. • Strengthened data quality and earned maximum performance incentives of $500K+ via development Enterprise Information Management of governance, quality programs, and tools. • Saved $1M by successfully decommissioning an outdated clinical system and transferring the data to new tool for access and storage. I love anything that helps solve a problem.. from a very cool methodology to a spreadsheet, to new software! I also welcome making new professional acquaintances, reach out if you want to talk, give advice, or ask for advice.
Position the organization to achieve initiatives by directing teams (totaling 50+), including support/developers/testers in IT functions. Drive requirements and bridge communication between stakeholders. Scope requires detailed analysis of department needs, current technology portfolio, budget, and gaps in performance/efficiency data to develop effective technology solutions. Achieve results within budget by negotiating costs. Manage $18M budget and up to $56.9M vendors. Apply an expertise in testing, deployment, administration, and security by acting as a strategist and visionary for IT solutions to meet current and future needs. Work closely with senior management. • Improved operations by overseeing IT functions including Analysis, Quality Assurance, Transactional System Configuration and Testing, Business Intelligence and Enterprise Information Management. • Slashed costs, boosted quality, and strengthened ability to adapt quickly to business change by defining, deploying, and managing the infrastructure, IT policy, and development goals. • Avoid risk by identifying application and triage issues (environment/deployment/bug) to capture them before deployment, working closely with Application Testers in SIT and UAT environments. • Circumvented cost increases by leading and participating in RFPs for investing in technology. • Saved 760 hours for the QA department with an automation strategy.
Directs several IT functions including Business Systems Analysis, IT Quality Assurance, Transactional System Configuration and Testing, and Enterprise Portfolio and Project Management. Defined and led development projects focused on enhancing systems and performance. Managed Transactional System Configuration and Testing teams of up to 20 and worked with other managers/stakeholders to bring innovation and vision to technical product solutions. Oversaw the $3.6M budget with full P&L responsibility and KPI reporting. Business Analyst Committee / Enhancement Review Committee. • Positioned the organization for future endeavors by building and aligning IT strategies to business capabilities. • Led the EPMO governance process including project intake, business case development, prioritization, and communicates decisions across the organization. • Minimized deviations from targets by establishing a project life cycle, templates and standards to be used across the organization. • Increased employee performance with training and mentoring covering configuration, testing, implementation, support, and follow up.
Served as the IT strategic business partner to advocate for and ensure the delivery of high-quality IT services and support for both ongoing and one-time project needs that maximize client satisfaction. Developed IT strategies and ensure IT alignment with business strategies. • Served as the IT strategic business partner to advocate for and ensure the delivery of high-quality IT services and support for both ongoing and one-time project needs that maximize client satisfaction. • Enhanced the business by investigating and promoting emerging technologies to support needs. • Improved client success by translating high level business requirements into functional specifications for the IT department and manages changes to specifications.
EDI Project Manager, Project Manager, Technical Support Team Leader, Claims Team Leader, Business Analyst, Technical System Analyst