Bucharest, Romania
As the IT Operational Team Leader, I manage the End User Computing (EUC) team, making sure users have reliable access to the devices, tools, and support they need to stay productive. While I lead and coordinate the team, I’m also a technical professional myself, actively involved in hands-on support and troubleshooting. I regularly assist users directly, drawing on my system administration experience to solve issues, optimize workflows, and ensure smooth operations. Key responsibilities: • Manage daily operations of the End User Computing (EUC) team, ensuring reliable and responsive support. • In our BPO environment, I’m often the first technical contact on-site when onboarding new clients. I assess their IT setup, support their environment, and help them reach their business goals through effective technology use. • Work daily with ABM, Kandji and Jamf as MDM solutions for Apple devices, and Google Workspace (G Suite) for managing ChromeOS devices and user accounts. • Use OneLogin, Active Directory, and Microsoft Entra for identity and access management. • Manage patching, remote support, inventory, and overall endpoint management with ManageEngine Endpoint Central. • Coach and support EUC team members, helping them grow while maintaining high service standards. • Contribute to documentation, process improvement, and overall user experience.
Responsible for providing technical assistance and support for computer systems, hardware, and software. This entails promptly responding to inquiries, utilizing diagnostic programs to isolate and identify issues, and implementing effective solutions. I have proficiency in diagnosing problems, implementing solutions, and offering comprehensive technical support. I am well-versed in the management and maintenance of computer systems, including hardware, software, and applications. My goal is to provide efficient and reliable assistance to meet the diverse technology needs of the organization. • Maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, and software/hardware components • Performing administration tasks such as user/group management, security permissions, group policies, print services, and resource monitoring • Installing and configuring Windows operating systems, printers (including configuration, user roles, print-to-email, and print-to-folder functionality), and antivirus software • Providing helpdesk support to end users, resolving technical issues, and troubleshooting problems • Assistance to L3 team in maintaining Production and Test environments • Evaluating and acquiring necessary IT equipment for the organization •Skilled in supporting specific tools such as G-Suite Administration, Jamf, PDQ Inventory and PDQ Deploy, ManageEngine Endpoint Central, Avaya, etc.