Lakeland, Florida, United States
I’m a SaaS professional with 10+ years of experience in customer success, operations, and cross-functional enablement with a growing focus on product strategy. My work sits at the intersection of customer experience and systems thinking: launching internal tools, collaborating with product teams, and translating user insights into action. Whether it’s collaborating on features, building scalable support infrastructure, or diving into code for troubleshooting, I’m always exploring how tech can work better for people. I bring curiosity, clarity, and a love for solving messy problems. I thrive in uncomfortable learning spaces. Currently: supporting customer outcomes at RocketReach. Long-term: building better bridges between users and product.
● Batch Payment Champion (specialized product support and development, cross team communication) ● Assisted in product development alongside the US Business team lead and product management teams ● Maintained relationships with Business customers while providing support in escalated financial situations, provided support to high value customers ● Provided mentoring to new joiners, assisted in training programs ● Assisted in on-boarding new business customers through personal contact ● Developed a relationship with Verification team to provide seamless service to business customers
This role is equal parts independent work and collaborative team approach. Transition Specialists are responsible for migrating academic content from source material into the Acalog ACMS system and doing so under the guidance and specifications provided by the Project Manager and Implementation Consultant. - Identify various types of academic content and copy/paste it into appropriate areas within Acalog - Creation and validation of specified client deliverables - Review all work for accuracy and completion - Document and maintain running list of perceived content issues - Report any content or structure issues to the Project Manager and Implementation Consultant