Rachel Rovegno

Sr. Program Manager @ Zscaler | Business Transformation | Small Business Owner - DSR Travel & Tours

Tampa, Florida, United States

About

Personal Philosophy - "Love Honestly and Share Passionately!" At work I help my team and those around me figure out how to solve big problems. I have a deep understanding of the talent acquisition process, from sourcing and screening candidates to conducting interviews and making hiring decisions. I am also skilled in project management methodologies (Agile or Waterfall) and have experience using a variety of project management tools and software. I love a good process map and digging into the "why" of anything! I'm a wife, dog mom, and lover of all things travel. I strive to eat good food, make amazing memories, and never take any of it for granted.

Experience

  • Sr. Program Manager, Business Transformation at Zscaler
    Mar 2024 - Present · 2 yrs 5 mos

  • Company Owner at DSR Travel & Tours
    Oct 2022 - Present · 3 yrs 10 mos

    As the founder of DSR Travel & Tours, I help clients experience the world through expertly crafted itineraries that go far beyond the ordinary. Our travel agency specializes in personalized, high-touch planning with a focus on immersive experiences, including European cultural trips, food and wine tourism, and cruise vacations. With a deep passion for travel and over 20 cruises under my belt, I bring firsthand expertise and attention to detail to every itinerary. Whether it’s a wine-tasting tour in northern Italy, a bucket-list cruise through the Greek Isles, or a milestone celebration with loved ones, I guide clients from first idea to final landing with tailored recommendations and full-service support. Our tagline, Discover, Savour, Repeat, captures our belief that the best journeys are the ones that open your mind, delight your senses, and leave you wanting more. 🔹 Custom Itinerary Design 🔹 Cruise Expertise (Ocean & River) 🔹 Food & Wine Travel 🔹 Group Travel & Celebrations 🔹 Concierge-Level Service Let’s create your next unforgettable trip. Learn more at www.dsrtravel.com

  • Cruise ()
    • Staff Program Manager
      Sep 2021 - Feb 2024 · 2 yrs 6 mos

      Leading strategic programs and projects within Talent Acquisition, including but not limited to work in DEI&B, TA training & onboarding, interviewer programs, vendor management, candidate experience, process improvement, and technology implementations. {PMO was consolidated due to RIF}

    • Manager, Talent Acquisition Programs
      Sep 2021 - Sep 2022 · 1 yr 1 mo

      I was responsible for a team of program & project managers, executing strategic projects for the talent acquisition team. This included managing Talent Acquisition yearly project roadmap. Other work included: - Implemented Agile methodology for work management and established multiple PMO mechanisms driving greater accountability for project outcomes - Launched the first set of DEIB metrics within the organization leading to improvement in top of funnel activity. - Coached two team members up with one being promoted and allowing another to create a new role that better aligned with company goals.

  • Amazon (5 yrs 6 mos)
    • Sr. Program Manager, Recruiting Engine
      Oct 2020 - Sep 2021 · 1 yr

      I was responsible for leading large scale programs and projects focused on designing and delivering recruiting processes and technology at scale. Key initiatives include: - Lead change management activities for large scale technology across all Amazon Talent Acquisition organizations. This technology will allow recruiting teams to process through high volumes of applicants and ensure all applicants types are considered with speed. Role was heavily focused on building consensus across multiple recruiting teams and driving process standardization at scale. - Launched an Agile type research team creating intake mechanism, prioritization matrix, and reporting for recruiting team VP audience. - Responsible for bi-weekly executive reporting to Amazon S-team on multiple hiring goals. - Leading peer team on 2021/2022 strategic planning and business operations goal setting.

    • Sr. Program Manager, Workforce Staffing - Screening Services
      Mar 2020 - Oct 2020 · 8 mos

      I owned vendor management/program ownership for drug testing and background check programs for 1+ million annual hires. In this role I drove overall operational performance for each vendor focused on reducing contingency cycle time. Projects & process improvements implemented include: - Launch of 2nd background check vendor (First Advantage) furthering the multi-vendor strategy including full contract negotiation. - Established program metrics including performance management tools, defect reporting, and cost analysis allowing Amazon to reduce contingency cycle time by 50%. - During the COVID pandemic led the launch of “Contactless” Drug testing for US operations resulting in deployment of a safe process allowing Operations to pivot from seasonal hiring to a full blue badge strategy.

    • Regional Operations Manager, Workforce Staffing
      Apr 2016 - Mar 2020 · 4 yrs

      I was responsible for the Process Improvement & Implementation Team for the Workforce Staffing Field Delivery organization. This team was responsible for creation, design, and implementation for all operational changes to the entry level hiring process (~1 million hires in a single year). Process improvements & implementations include: - Design and Launch of technology automated workflow pivoting the organization from a pooling hiring system to just-in-time labor staffing model. This process improvement was the major contributing factor to a contingency avoidance of $16 million. Additionally, total application to Day 1 start time reduced to 7 days, down from 44 days. - Implemented a new Form I-9 prior to Day 1 arrival. This included all legal approvals (working with outside council) and a full technology launch. The entire project reduced New Hire defects from 12% down to less than 1% leading to less suspensions on the associate’s first day of employment. - Implemented Net Promoter Score (NPS) within the hiring process resulting in capturing customer satisfaction of applicants - Redesigned the candidate hiring experience allowing for the candidate to only have to visit Amazon one time before starting work. This allowed Amazon to process ~5000+ hires/year to over 1 million hires/year. - Creation of internal website (Wiki) creation for Field Delivery Teams including creation of a self service troubleshooting system. - Creation of Standard work documentation for Field Delivery execution allowing the organization to increase internal hires by 600%+ in one year.

  • Randstad ()
    • Workforce Consultant - RIS
      Oct 2013 - Apr 2016 · 2 yrs 7 mos

      I supported a portfolio of accounts (~$15 million+) by working with external clients in designing & measuring the most cost effective staffing strategies. I utilized lean principles to identify possible cost savings as it relates to employee turnover, attendance, performance management, retention, safety, and full cycle sourcing. Accomplishments include: - Reduction of Time to fill at client which resulted in a potential revenue impact of $110,000. - Modified attendance program which resulted in an additional revenue impact of $27,068.

    • Manager, Internal Talent Acquisition Team
      Nov 2009 - Sep 2013 · 3 yrs 11 mos

      I managed the internal recruitment team within the Randstad concepts of Randstad In-house Services, Randstad Corporate Services, Randstad Managed Services, Franchise, & Strategic Accounts. Supported the senior leadership in developing a staffing strategy to include an overview of past hiring trends and turnover, future growth expectations, competitive landscape, market analysis on talent pool, social media, and ongoing staffing needs. - While also having my own openings I also managed a team of contract recruiters (~3-6 depending on hiring needs). - Manage an ongoing 8-10 openings for sales management roles across the US General Staffing organization - Use multiple sourcing techniques to find & attract qualified candidates including Linked In, Facebook, and Twitter - Hired multiple senior level managers, including 2 that were promoted within 3 months. - Project Management included integration of the recruiting process after major business acquisition; technology improvements across multiple internal platforms.