London, England, United Kingdom
I am a customer-focused, strategic, and results-driven Customer Success professional with prior experience spanning account management, and product management. I specialise in building strong customer relationships, driving product adoption, and ensuring customer satisfaction and retention. My expertise lies in understanding customer needs, leveraging data to inform strategies, and delivering solutions that drive both customer and business success. With a passion for creating exceptional customer experiences, I thrive in roles that require problem-solving, strategic thinking, and cross-functional collaboration. My hybrid background in product management and sales enables me to bridge the gap between customer needs and business goals, ensuring seamless delivery and measurable outcomes. I am dedicated to empowering customers to succeed, unlocking the full value of products, and contributing to their long-term growth and success.
Working with Enterprise Retail, Telco, Media & Digital Native customers across UK&I
• Top performing Account Executive within the 2019 intake after completing a rigorous Sales Development Programme. • Developed a deep understanding of AI benefits and conducted pitches to C-level executives. • Cultivated strong relationships with clients, consistently surpassing monthly revenue targets. • Built and maintained strong relationships with clients, ensuring high levels of satisfaction and retention
• Developing country risk profiles. • Conduct online research tasks to investigate open source material relating to current security and threat environments. • Develop individual country briefs, detailing profiles for risks of terrorism, criminality, in-country travel, health, and other items. • Additional ad hoc research and reporting as requested.