Rachelle Palmer

Modernizing Legacy Applications

Apex, North Carolina, United States

About

Product leader focused on deep technical work (database, client libraries, frameworks, and ORMs) 10+ years of experience of managing, developing, and growing a team of product managers and software engineers. - Own the overall strategy, positioning, planning, go-to-market, and execution for the entire Developer Experience portfolio - Incorporation of AI/ML into developer workflows, including AI/ML framework integration such as LlamaIndex, DocArray, Feast, Microsoft Semantic Kernel - Ownership of the AI/ML MongoDB Documentation Chatbot, which utilizes OpenAI and MongoDB's vector database capability - Developer Education (university, documentation, and academia) - Side interests: diagnostics, debugging, observability Proven experience working on solutions for developers with products valued at over $100m ARR Clear understanding of open source and the importance to developers Solid understanding of common technical jargon for IT infrastructure and cloud companies MBA Experience with content creation and product marketing, especially the ability to create messaging and positioning based on conversations with technical stakeholders Ability to translate technology features into customer benefits, develop proof points and value propositions for our offerings, and create high-value assets to communicate and promote our solutions internally and externally Solid written and verbal communication skills Ability to meet deadlines and handle multiple priorities in a collaborative environment Not shy to present on stage across a variety of audience sizes Experience in developer-focused markets, such as: cloud, platforms, middleware, DevOps, DevSecOps, and SaaS Hands on developer Experience with application developer platforms and developer tools, such as: Heroku, Google Cloud (App Engine), Github (Codespaces, Copilot, etc), VS Code, Atlassian, Slack, Discord DevEx Partnerships. Broad technical partnerships and integration implementations (Spring, Prisma.io, Shuttle.rs, Mongoose) Formerly: Engineering Manager/Director with focus on SREs, DevOps, and SysAdmin. 14 years of experience in technology software engineering, implementation, and technical program management. Current focus is MongoDB, cloud operations and automation. Largest team size: 49

Experience

  • MongoDB (7 yrs 7 mos)
    • Director, Forward Deployed Engineering
      Aug 2024 - Present · 1 yr 11 mos

      Modernizing Legacy Applications

    • Director of Product, Developer Experience and Developer Education
      Nov 2022 - Aug 2024 · 1 yr 10 mos

      Developer Experience (Frameworks, Integrations, Client Libraries)

    • Product Lead, Database Experience
      Aug 2021 - Nov 2022 · 1 yr 4 mos

      SDKs, Client Libraries, Framework integrations

  • Advisor at National Institute of Standards and Technology (NIST)
    Jan 2024 - Present · 2 yrs 6 mos

    Artificial Intelligence Safety Institute (USAISI)

  • Strategic Advisor at ReadySet
    Jan 2023 - Present · 3 yrs 6 mos

  • Member at Forbes Technology Council
    Aug 2019 - Jan 2021 · 1 yr 6 mos

  • MongoDB (Greater New York City Area)
    • Director, Applications and Integrations Technical Services Engineering - North America
      Mar 2017 - Jan 2018 · 11 mos

    • Manager, Applications and Integration - North America. Technical Services Engineering Team.
      Apr 2015 - Mar 2017 · 2 yrs

      Technical Services Engineering is responsible for customer success with MongoDB, our tools ecosystem, and hardware sizing and set up for scalable, high availability architectures. We provide application support for backup, monitoring, automation tools, BI Connectors, drivers, backend as a service, and cloud products. My day to day primarily is spent supervising a team of 18 engineers who are busy resolving network, security, operational, and systems integration issues for MongoDB's largest customers, as well as troubleshooting monitoring, backup, and automation tools for MongoDB deployments.

    • Technical Program Manager, Cloud Engineering
      Dec 2013 - Apr 2015 · 1 yr 5 mos

      Program Manager - Cloud Engineering. Primarily responsible for technical program management of the MongoDB Management Service, a software as a service (SaaS) product focused on monitoring, backup, and automation of MongoDB. Major responsibilities: - Manage technical projects and features, working closely with software engineers and technical staff to develop and track release milestones and schedules for the many moving parts that need to come together for an agile, 3 week release cycle - Develop a plan and schedule with well-defined milestones. - Manage communication of progress/status within the engineering team and external to the team (with customers, partners, etc). Escalate issues as necessary. - Assess the quality of releases through monitoring of incoming bugs. Identify quality issues and trends. - Develop tools and processes to monitor and improve software engineering productivity - Communicate product updates and release notes internally to other MongoDB teams