New York City Metropolitan Area
I’m a pre-sales consultant, solution whisperer, and tech enthusiast who thrives on selling cool, impactful technology - especially in Customer Experience, AI, and CCaaS. My job? Helping people with real challenges see what’s possible and making complex technology feel a bit more like second nature. With 10+ years of experience working across some of the best brands in the world, I’ve built a career on storytelling, strategy, and solutioning - turning abstract tech concepts into “aha” moments for enterprise customers. Pre-sales is my sweet spot because it’s where narrative meets numbers, vision meets validation, and problems meet practical solutions. What I Do Best: ✅ Connect the dots between customer pain points and AI-driven solutions ✅ Paint the vision for what’s possible and help teams see their ideal end state ✅ Mentor and coach front-line SC teams on technical storytelling and value-based demos ✅ Work cross-functionally to influence product roadmaps based on real customer needs I’ve navigated both vendor and client-side, worked in pre- and post-sales, and helped enterprises scale AI, drive digital transformation, and unlock new revenue opportunities.
At Sprinklr, I helped Fortune 500 enterprises transform their customer experience (CX) with AI-powered automation and CCaaS solutions. My role as a specialist included running deep technical validation workshops, shaping product strategy, and building high-impact POVs that turned complex AI/CCaaS software into clear business value. Whether it was delivering C-suite presentations, coaching sales teams, or influencing product roadmaps, I thrived at the intersection of technology, strategy, and storytelling to help customers see what’s possible. 🔹 Bridged business and technology by leading solution scoping sessions with key stakeholders, aligning technology to business needs—improving customer satisfaction and reducing deployment times 🔹 Elevated pre-sales performance by designing and delivering a verticalized training & certification program, coaching front-line SCs and AEs on storytelling-led, value-based demos 🔹 Optimized demo strategy by spearheading the design of persona-based, standardized demo assets, cutting prep time for vertical presentations significantly
• Achieved technical wins by leading discovery workshops, tailored product demos, and POCs for enterprise customers. Aligned AI-powered CX solutions with business needs, influencing key buying decisions • Collaborated with sales teams to conduct territory planning and create account strategy plans • Exceeded quota in 8 of 12 quarters at the company and generated 14 new logos for the company • Orchestrated cross-functional alignment between sales and implementation, reducing deployment friction and enhancing enterprise customer success
• Owned multi-million dollar book of business comprising of Persado’s largest and most strategic accounts. Drove adoption and usage, identified cross-sell opportunities, conducted client education sessions and reported to executive and business-level leaders. • Attained 140% y-o-y growth and 105% of quota by closing largest multi-year deal in Persado’s history. • Generated ~30X ROI for client by delivering Persado’s cognitive content for over 100 integrated digital marketing campaigns. • Launched new AI-based solutions to address client’s changing business goals and simplify client execution challenges. • Managed cross-functional teams of Customer Success, Project Management, Campaign Engineers and Data Science resources. Persado generates the most effective language for communications designed to drive action. The platform uses cognitive computing to generate content for communications such as marketing emails, landing pages, mobile & push notification, display advertising and Facebook. By breaking down language into emotional, descriptive, and formatting components, the Persado platform can engineer optimal messages that inspire action. Every time.
• Grew hospitality co-brand card portfolio by 20% in first year, 11% ahead of plan by developing omni-channel acquisition marketing strategy focused on optimal segmentation, competitive offers and creative messaging. • Led cross-functional team to launch new acquisition channels, including first ever airport kiosk for a hospitality co-brand in the US, on premises promo cards and online purchase funnel banners, amongst others.
• Generated $771MM in sales against planned $416MM in 2013 and increased reach by 150%, by launching first-time omni-channel card upgrade campaigns for Travel Co-Brands and Premium Lending portfolios. • Delivered incremental $20MM revenue, improved customer response time by 50% and decreased call center traffic by 40%, by designing and launching mobile optimized card upgrade response portal. • Increased Premium Card Upgrade campaign response rates by over 200% by leading a creative transformation effort. Worked with marketing agencies to develop upscale and compelling direct mail, email, banner ads and website collateral.