London, England, United Kingdom
TL,DR: Solve the right problem. Build quality. Have fun along the way. 10 years experience across multiple business areas: Product Management, Strategy, Business Intelligence/Data & Operations. Worked in a diverse range of global organisations, ranging from high growth fintech (IDV, KYC, AML, cross-border payments) startups, scaleups, healthtech and enterprise software. (2 exits - IPO & Acquisition). Linguist background, lived and worked across 3 continents with cross-cultural teams. Strong communication skills with diverse groups. Passionate about working in mission-driven companies, with dynamic and talented teams, solving problems at scale using proactive communication.
I lead our Money product group covering Payments, Collections, Expenses, Financial Accounting & Purchasing. ARR of £20m+ Leading a product team of 5. Civica is a global GovTech champion providing critical cloud-based software and services. More than 6,000 customers partner with us to serve more than 100 million citizens across seven countries.
Recalibration post-covid, with a focus on health, family and personal projects
First PM leading Wallet payments, Payroll and Earned Wages Access products Achievements: - Increased revenue 40% in 6 months through new fees pricing model and data experimentation - Improved user acquisition (MAU) ~20% via funnel optimisation - Expanded from 4 to 44 remittance corridors across NorthAm, Europe, Africa and Asia in 6 months - Led replatforming of React Native app and backend portal, migrating 100k+ users while maintaining 4* user rating - Introduced product management principles enabling product-first culture - Executed rapid B2B2C prototype in Pakistan for early salary payment within 1 month - Ran in-depth user research program, accelerating product lifecycle from weeks to days - Directly worked with C-Suite and external partners on discovery, development, launch and reviews. - Acted as mentor to other PMs and product coach for the wider team. Hubpay raised $20m Series A in January 2022.
Responsible for Admin and Clinical Portal teams serving Babylon patients. - Enhanced customer support efficiency through automated patient search and secure patient data access - Led legacy web pages migration improving internal support team UX - Delivered first SaaS web app, securing £5m NHS partner contract - Worked with backend teams on Java microservices to deliver multi-tenancy & security for scaleable SaaS web app - Continuous discovery collaborating with UX/Design/Analytics using Google Analytics and Tealium - Established Product Mentoring scheme with 80% engagement across function Babylon listed on the NYSE (BBLN) in Oct 2021 and was acquired by eMed in Oct 2023.
Led the greenfield Supplier Enabled Innovation (SEI) program, strategy and iterative roadmap, partnered with the global Applied Innovation team including Refinitiv Labs and acted as an innovation coach for the wider Sourcing team. Part of the Innovation and Growth Sourcing team collaborating with progressive partners and start-ups.
Part of the Enterprise Data team, supporting a variety of agile BI, data migration and cloud transformation projects from discovery through to deployment. Refinitiv divested from Thomson Reuters in Oct 2018 and was acquired by the London Stock Exchange Group in 2021.