Seoul, South Korea
• Monthly filled out PwC audit verification file related to 25th payroll for 56 allowances (Cash in lieu of RSU, expat benefits, etc) and deductions (restaurant, parking fee, etc) & cross-checked the compensation, leave of absence, and social insurances details with the payroll ledger monthly for over 10,000 office and camp employees. • Monthly coordinated Business Tax and Withholding Tax reporting schedule across stakeholders & verified earned income(regular and termination) ledger with SAP journals & cross-checked settlement and corporate income tax files with SAP & posted journal for payment to NTS. • Monthly supported USD payments by assisting expats with flat tax choice with usage of DocuSign, gathering USD pay accounts and passport info, operating the KRW:USD split payroll program with usage of MS Forms and communicating between the banks/payroll BPO/HR/employees. • Took responsibility for expats’ social insurances by ensuring enrollments or exemptions are applied correctly with communication between government officials and HR, and sending large volume of paperworks to gvt. bodies to support over 1,200 expats and their families. • Supported Korean/English translation of meetings with team directors and seniors, expats’ year-end tax settlement and daily emails. • Filled out company labor investigation table for monthly submission and led efforts to coordinate cooperation from 8 departments to submit 4 yearly legally required statistical submissions to Ministry of Employment and Labor. • Monthly sent payslips and tax receipts to current, on leave, resigned employees via upload to Workday HR system and sending mass emails by using Metapay payroll system. • Cooperated with other teams by responding to 12 types of monthly data requests (hourly pay rate, labor cost, VOE, etc) to support 25th payroll, accounting reconciliation, HR compliance and employee's financial needs. • Daily responded to queries and updated Wiki FAQ page to enhance employee experience.
• Kept track of all emails and files for 25th payroll payments and deductions from other departments and cross-checked the details with the payroll register monthly for over 8000 office and CL employees. • Supported USD payments by assisting expats with flat tax choice and gathering USD pay accounts info. • Took responsibility for expats’ social insurances by making sure enrollments or exemptions are applied correctly and maintained a file to cross-check between insurance register and insurance invoice. • Inputted Workday and LMS HR systems’ leave of absence data for office and CL employees into Metapay payroll system weekly. • Supported Korean/English translation of meetings with team directors and seniors, expats’ year-end tax settlement and daily emails. • Filled out company labor investigation table for monthly submission to Ministry of Employment and Labor. • Sent payslips and tax receipts to current, on leave, resigned employees and delivery partner freelancers via RPA system or manually.
• Processed higher-than-goal number of medical certifications daily with great attention to detail at a fast pace. • Communicated with doctors, HR, and employees over the phone with exceptional customer service. • Resolved conflicts when employees issue complaints and deescalate situations. • Learned the ins and outs of the computer platform used to process documents. • Trained with a thorough knowledge of FMLA and attended to bi-weekly training updates and quiz. • Helped nationwide clients’ employees have stress-free medical leave in their times of need daily.
• Created coffee, served pastries, and handled cashier with great customer service. • Represented company in a friendly and efficient manner both in-person and over the telephone. • Communicated with manager and coworker effectively in a fast-paced environment.
• Wrote detail-oriented lecture notes in University classes for hearing disabled students. • Communicated with DRC and the student to meet their specified needs.