Rachel Houle

Customer Success at Hyland

Olathe, Kansas, United States

About

With nearly eight years of experience at Hyland, I currently serve as a Customer Success Manager. My focus is on customer retention, delivering success-driven initiatives, and enhancing customer experiences. By leveraging my skills, I collaborate with teams to provide tailored solutions that meet client needs and foster long-term engagement. At Hyland, I contribute to initiatives aimed at improving customer satisfaction and building trust, aligning with the organization's mission to deliver exceptional service. I remain dedicated to creating value through impactful outcomes and strengthening client relationships, ensuring their success.

Experience

  • Hyland (7 yrs 9 mos)
    • Customer Success Manager
      Sep 2023 - Present · 2 yrs 11 mos

    • Manager, Customer Care
      Oct 2022 - Sep 2023 · 1 yr

    • Team Lead, Customer Care
      Dec 2021 - Nov 2022 · 1 yr

  • Database Coordinator at Olathe Health
    Mar 2018 - Oct 2018 · 8 mos

  • Office Manager at Parkway Montessori
    Jul 2017 - Feb 2018 · 8 mos

  • Advisor Support Coordinator at DM BRUCE ASSOCIATES LLC
    Jul 2014 - Jun 2017 · 3 yrs