Washington, District of Columbia, United States
Finance transformation and strategy leader with 9 years of experience driving enterprise change at a Fortune 500 organization. I partner with team and senior leaders across finance, shared services, and technology to translate strategy into measurable business outcomes through operating model design, portfolio governance, and process transformation. As Group Lead of IT Strategic Portfolio Management at Kraft Heinz, I serve as the strategic product owner for enterprise portfolio and project management capabilities, advising leadership on capital allocation, prioritization, and value realization across a global IT portfolio. I’m passionate about building scalable systems, improving customer experience, and developing high-performing teams to deliver sustainable transformation.
• Executive Presence: Partner with CIO, CFOs, and IT leadership to govern annual global technology investments, advising on prioritization, funding tradeoffs and risk across 400+ initiatives. Prepare annual presentations for executive leadership and board of directors. • Capital Allocation: Designed and implemented value and risk-based capital allocation methodology to prioritize annual technology capital budget across global zones and functions. Lead all key routines and checkpoints for annual operating plan (AOP) for global IT organization. • Performance Management: Oversee performance management for 500-person IT organization including, establishing annual performance metrics, collecting monthly performance results, and leading monthly performance review routines with CIO and IT leadership team. • Value Capture: Developed and established value capture governance framework to pressure test business case assumptions and projected ROI/IRR.Implemented quarterly routine to actualize benefits delivered from technology investments and validate with zone CFOs. • Product Ownership: Serve as Product Owner for Strategic Portfolio Management (SPM) and Resource Management tool in ServiceNow for IT. Led effort to bring SPM back to box, reducing demand intake process by 2 months and improving Net Promoter Score by 30 points. • People Management: Lead 3 full time direct reports based in North America. Responsible for delegating work, providing performance feedback,developing individual growth plans focused on stretch assignments, and driving positive employee satisfaction and engagement.
• Leadership: Managed 25-person team in North America and India responsible for creating, updating, and governing master data. Implemented management system to establish team drumbeats and rituals, monitor performance and establish routines to improve daily operations. • Customer Experience: Orchestrated initiative to address prior year low service Net Promoter Score (NPS). Developed program to gather feedback, create actions, and implement changes to service model, resulting in 72-point NPS improvement from -40 to 32 within 9 months. • Supplier Management: Owned contract and team execution for 22-person business process outsourcing (BPO) team in India. Managed performance and adherence to contract through formal KPI performance reviews, customer feedback, and quarterly trips to visit team in India. • Strategy: Led organizational restructuring across North America business services, including developing sourcing strategy roadmap, role rationalization framework, and 3-year cost savings model. • Product Ownership: Served as Product Owner for data management helpdesk tools in ServiceNow (ITSM) and Microsoft Teams for 2,000 end users. Implemented improvements to drive customer experience and resolution time, resulting in 1.5 days ticket turnaround time reduction.
• Accounts Receivable: Oversaw 7 person BPO team accountable for applying $25 billion of incoming annual receivables. Increased automatic matching of incoming payments against open invoices by 10% and reduced aged unapplied cash balance by 25% - ~$15M. • Portfolio Management: Managed continuous improvement and business value portfolio across 220-person Invoice to Cash Team. In 2022, continuous improvement projects resulted in productivity savings worth 15 FTEs (30k hours) and $45 million in direct P&L savings. • Root Cause Analysis: Led cross-functional effort across IT and controllership for 5 months to perform root cause analysis then implement new routines, system enhancements, and financial controls impacting incoming deductions worth $250 million annually. • Financial Controls: Coordinated internal audits and annual external audits across credit, collections, cash application, and deduction/trade processes. Coordinated sample testing, auditor inquiries, control deficiencies, and documentation across 25 person BPO compliance team.
• Extracted data in Google Analytics, AdWords and DoubleClick to create bi-weekly budget pacing report • Analyzed data from eMarketer, Kantar and ComScore to provide insights for client annual media planning meeting • Utilized DoubleClick Reporting and Campaign to place and monitor 100 ads being served across 15 media vendors • Assisted team members to create three-month campaign through AdWords Editor and Facebook Power Editor
• Assisted customers with merchandise, communicated store specials, and informed about merchandise availability • Conducted daily inventory audit reports for $5,000 worth of merchandise to determine future inventory need
• Researched and compiled data on funding and growth for 80 companies that originated at the university • Created a set of database best practices regarding naming conventions and data entry for 10 employees • Employed marketing tool Hubspot to create persona-segmented email campaigns, landing pages, and forms
• Planned and advertised 25 diversity programs to engage first year students in the university community • Trained 10 resident assistants on how to effectively enforce and document university policies • Nominated by director, residents and staff members for Rookie Resident Assistant of the Year 2015
At Gourmesso I had the opportunity to assist in projects and internal data analysis related to various online marketing channels. Having recently entered the US market, Gourmesso is working to create brand awareness and loyalty in the area of Nespresso compatible capsules. Working in an international office not only provided me with insights on global business, but it also allowed me to experience work culture of an international office. Daily Tasks Included -UtilizedMoz, SEMrush and Majestic to analyze trusted backlinks to improve Search Engine Optimization and page authority -Extracted data from Google AdWords and Analytics to prepare daily Marketing Reports -Assisted marketing manager to create paid advertising campaigns on Google Adwords and Bing -Negotiated Cost per Acquistion deals with remarketing and display advertisers -Worked with affiliate partners on Commission Junction to promote our products by creating exclusive deals with retailers such as Groupon, Coupons.com and Savings.com -Contacted offline retailers to negotiate deals in order to improve presence offline -Learned about necessary steps to take when introducing a new product into existing markets -Edited and created 15 pieces of content for Gourmesso blog and United States social media pages -Assisted creative director in creating headlines and Calls to Action for display advertisements