Dublin, County Dublin, Ireland
I thrive in fast-paced, growth-focused environments where no two days are the same. With 7 years experience in start-ups, I’ve helped scale products, build partnerships, and create seamless customer experiences. As Commercial Manager at Manna Air Delivery, I combine strategy, relationship management, and problem-solving to ensure our partners and customers thrive alongside us.
At this fast-paced e-commerce start-up, I hold a multifaceted role spanning product research and development, digital content creation, and customer support. I played a key role in scaling one of our core products from launch to €6M in revenue. I led influencer outreach campaigns that significantly boosted brand visibility and customer engagement. I helped maintain the company’s excellent Trustpilot rating by delivering empathetic, solutions-focused customer support. I also developed engaging TikTok content to strengthen our brand presence and drive interaction. My consultative sales style and effective resolution of customer concerns contributed to a seamless experience, fostering loyalty and repeat business.
Greeting customers and advising them on the ideal products. • Providing a personalized experience for each customer • Cashing up and opening till • Working in a fast-paced environment over Christmas • Always service with a smile
Greeting customers and assisting them with any queries • Reporting complaints to a manager • Ensuring the store's stock is constantly replenished • Helping other staff with deliveries • Keeping up to date with the features and benefits of each product • Managing customer transactions • Helping to persuade customers to make a purchase
Responsible for educating staff in policies, regulations, and guidelines of the organization and the application of these duties • Responsible for stock-taking for all products • Responsible for ensuring the shop is clean, complies with all health and safety regulations, and attractive to customers • Training and education of new members of staff by instructing them in their duties • Opening and closing of the shop according to rules and regulations • Created new presentation and promotion concept for milkshakes which increased the sales in the shop significantly and has been copied by other shake shops across the Eddie rockets chain