Rachel Yap

Assistant Director of Rooms - Grand Hyatt Kuala Lumpur

Greater Kuala Lumpur

About

A career in the Public Relations/Customer Service Industry, a position that will allow for progress into management level that will provide opportunity to utilize acquired skills and make a positive contribution. To be an asset to a stable company as well as to have the opportunity to enhance and develop the Communication and client satisfaction skills I possess. This would benefit my career growth as well as the company's goal attainment and success. A strong commitment towards team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times. Demonstrate positive communication skills when dealing with clients or guests providing exceptional service

Experience

  • Grand Hyatt Kuala Lumpur (13 yrs 7 mos)
    • Assistant Director of Rooms
      Jan 2026 - Present · 7 mos

    • Front Office Manager
      Jan 2024 - Jan 2026 · 2 yrs 1 mo

    • Guest Experience Manager
      Mar 2023 - Jan 2024 · 11 mos

  • Customer Care Manager at Aeon Co. Malaysia Berhad
    Mar 2012 - Nov 2012 · 9 mos

  • Front Office Service Manager at Traders Hotels
    May 2011 - Mar 2012 · 11 mos

  • Prince Hotel & Residence Kuala Lumpur (8 yrs 1 mo)
    • Assistant Guest Service Manager
      2007 - Mar 2011 · 4 yrs 3 mos

    • Senior Guest Service Officer
      2006 - 2007 · 1 yr

    • Guest Service Officer
      2004 - 2006 · 2 yrs