Wellington, Wellington, New Zealand
Customer service duties - including answering queries over the phone, via email and face to face, as well resolving issues and handling complaints. Administrative duties - Logging jobs and organizing services. Assisting engineers and other staff over the phone and via chat/email. Managing schedules. Communicating with partnered companies . Project coordination - tracking and reporting on project progression, keeping record of all project details, scheduling, making travel arrangements, assigning engineer’s to jobs, obtaining and supplying documentation to engineers, problem solving, mediating between partners, clients and employees, arranging and attending project related meetings.
Sales, Customer assistance, Health and supplement inquiries, Product promotion, Supplement/nutritional recommendations, Refunds and exchanges, Customer/other branch phone calls, Stock take, Data entry, Stock packing/unpacking, Stock transfers, Store display set up and maintenance, In-store advertising displays, Store cleaning, Shift closing/counting cash/running end of day procedures.
Conducting orientations, Providing 30 minute and 60 minute training sessions, Nutrition consultations and meal plans.