Melbourne, Victoria, Australia
At Capgemini, the focus is on steering digital transformation through mastery of Microsoft Business Applications and Power Platform. The commitment is towards delivering pragmatic tech solutions that drive business success in diverse sectors. As a digital transformation leader, the team's collaborative efforts have been pivotal in consulting, designing, and deploying tailored end-to-end solutions. The role at Capgemini entails nurturing a high-performing team and fostering client relationships that culminate in successful business transformations. By leveraging Dynamics 365 and Power Platform capabilities, the organization has enabled numerous clients to transition seamlessly to the cloud, enhancing customer satisfaction and operational excellence. This journey has been marked by a dedication to empowering team members and instilling a culture of accountability and collaboration.
✅Responsibilities: - Configured and customized D365 CE and Power Platform solutions to meet business requirements; - Prepared demo, ran workshops, and documented business requirements; - Applied subject matter expertise to create an enjoyable user experience; - Participated in pre-sales activities including solution demo, proposal creation, and review; - Lead functional and technical resources to build D365 CE solutions including resource scheduling and evaluation; - Experienced in working with Power Apps (Canvas App, Mode-Driven App, and Portals), Power Automate, Power Virtual Agent, Dynamics Marketing, Sales, XrmToolBox, Customer Voice, ClickDimensions, SharePoint, DevOps.
📊Business Sector: NFP ✅Responsibilities: - Business, Functional and technical analysis to identify existing gaps in the current design; - Designed and implemented D365 solutions to improve process efficiency and business satisfaction; - Project delivery following Agile method; - Leveraged my expertise to advise the business and IS team to maximize ROI; - Assisted CRM BAU team on the ongoing setup, maintenance, configuration, and troubleshooting of the D365 CRM application in relation to both functionality and technical integration; - Developed and maintained “as it” and “to be” functional design.