Canada
I combine my background in engineering and technical writing to create documentation that is comprehensive and appropriate for audiences with varying levels of technical knowledge, from software developers to end users. I enjoy contributing meaningfully to technical teams and driving my own projects. I thrive in fast-paced environments that demand creativity and networking to find and execute solutions.
Design, build and maintain an automated data subject rights management service to respond to requests for personal data erasure or access Approve the use and storage of personal information across the company by other teams Review project proposals for privacy concerns, including data collection, management and use Assist the in-house legal team with timely data management issues
Created and maintained documentation describing software architecture, data flows, and best practices which were provided to third party auditors during security-related audits Produced internal documentation for developers and other technical employees describing various systems and best practices, including privacy-related processes Collected information from developers, security analysts, in-house counsel and other SMEs across the company
Created end user content for cloud-based applications, optimized for online viewing. Collected information from developers and SMEs to document advanced configuration processes. Documented API endpoints and workflows for external audiences. Wrote content for multiple Agile teams which is delivered on a rolling release cycle. Developed style guidelines with other writers. Peer edits content for other writers and assists with content structure. Manages source and final content in Git repositories.
Wrote and published application user guides for a variety of internal and external stakeholders. Created external-facing API documentation for resellers and customers. Maintained project deadlines by utilizing project tracking software to compile release notes and gather information from developers. Facilitated the successful translation of documentation and application string files.
Designed and prepared e-learning scripts. Researched and wrote material for financial management workshops including facilitator guides and participant manuals. Designed and wrote a tourism guidebook for small northern communities. Developed a company-wide style guide to ensure design and formatting consistency across documents. Prepared proposals in response to RFPs for public and private sector contracts.