Air Itam, Penang, Malaysia
A capable, results orientated senior sales manager with experience of leading high performance teams and of successfully increasing efficiency and productivity whilst reducing costs and inefficiencies. Ability to keep a level head at all times, nurture and grow a business, evaluate opportunities and risks and also deliver innovative new solutions to challenges. Possessing excellent client facing and configuration skills and successful in helping define company direction, achieving goals and optimising business. Creative, well travelled, with a good sense of current trends in travel and sales industry. Currently looking for a suitable managerial position with an ambitious company.
- Accomplishes marketing and sales staff objectives by recruiting, selecting, training, and coaching employees. - Communicates job expectations by planning, monitoring, and reviewing job contributions. - Organize from A-Z for on-site event/roadshow for customers. - Achieves marketing and sales operational objectives by contributing marketing and sales information. - Prepares and completes marketing action plan. - Meets marketing and sales financial objectives by forecasting requirements and preparing annual budgets. - Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions. - Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertisements. - Identifies marketing opportunities by understanding consumer requirements. - Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities. - Sustains rapport with key accounts by making periodic visits. - Provides information by collecting, analyzing, and summarizing data and trends.
My main role is selling gold jewelry to Dubai. We listens attentively to a customer’s needs and gives explicit explanation to satisfy such a customer Presents the customer with the needed jewelry and provides information, such as pricing; and gives a discount if need be. Help design team with come out new designs which fulfill customer's need and the pricing which satisfied the customer's requirement. Helps customers to wrap and bag their purchases to deliver from Malaysia to Dubai. Provides pricing information alongside the weight of the items purchased and helps to facilitate payments after every purchase. Takes charge of all the orders/purchase by entering them into the computer system and ensures regular increase in sales of jewelry products. Achieves goals set by the employer with a team target at 40kg jewelry to deliver to Dubai by introduces sales promotion to customers so as to entice them to make purchases. Ensures that products are well arranged in orderly manner and strictly adheres to company policies. Helps customers to make the right decisions so they can make the right jewelry purchases and explains warrantees and guarantees on each piece purchased by a customer. Ensures all documents relating to the purchase of any jewelry are also bagged with the goods purchased, sends appreciation messages to customers and keeps them informed concerning latest arrivals. Prepare all the legal documentation to send the jewelry at the airport and custom, take good care of all the goods while on the plane to make sure it was safely arrive in customers hand. Lastly ensures that all pieces of jewelry are returned to their secured places after the day’s business. Attending in jewelry exhibition in Penang, Hong Kong, Turkey, Dubai and etc. Participate in trade show and handling the presentation & sales to achieve target from management.
Responsible to develop and foster business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. Also develops strategic action plans for hotels to drive measurable, incremental sales revenue. Identify areas of opportunity in performance and recommend tools and sales training to optimize performance of sales team. Additionally work with individual hotel teams to identify skill development areas and properly deploy sales and marketing resources. My market segment was Travel Agencies, Government and Corporate Company. Strengths and achievements: - Handling corporate events, group reservation and developed new marketing tools - Successfully build good rapport with corporate company, government sector, travel agency & online travel agent - Work out with Director of Sales and planning the incoming future plan - Actively seek out new business relationships, leveraging and strengthening an existing customer base - Developing excellent public relation skills - Generated 30% new prospect sales by cold call & sales call - Managed close overall 3mil sales within 8 months for the hotel - Participates in sales calls with members of sales team to acquire new business and/or close on business. - Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
My role is run hotels and make sure that all staff do everything they can to make a guest's stay pleasant and comfortable, while making sure that the hotel is profitable and efficient. Coordinate cleaning staff, the front desk operations, restaurant staff & operation, costing & accounting, dealing with suppliers, grounds and facilities maintenance, and where applicable. Managing all OTA & designed marketing material. Create budgets and set room rates, interview, hire and train new staff, resolve employee conflicts, and help guests with any issues they might have. Strengths and achievements: • Planning and implementing advertising campaigns and branding strategies. • Hiring, training and overseeing staff. • Created marketing plan and have improved 25% occupancy compare with last year • Developing excellent customer service skills • Compliments & positive review on all online platform from guest • Successfully managing a strong team in Hotel & Restaurant
Bringing in guests and making the hotel money. Work with senior sales managers to plan sales promotions, set sales goals, and train staff. I’m not only seek out business with individual guests but also typically meet with larger groups such as churches, traveling executives, and family reunions to stay with our hotel. Agreements with large groups allow for successful repeat business, which generates sales for the entire company. Sells prospective and current guests on the hotel's services, such as dining options, swimming pools, and exercise rooms, and notifies them of room upgrades. Managing all OTA. Possessing complete knowledge of all of the services the hotel offers is important for making a successful sale. Strengths and achievements: • Handling corporate events, group reservation and weddings • Successfully build good rapport with corporate company, travel agency & online travel agent • Work out with Senior Sales Manager and meet sales target • Actively seek out new business relationships, leveraging and strengthening an existing customer base • Developing excellent customer service skills • Generated 20% new prospect sales by cold call & sales call