Rachel Juma (Amalfitano)

Enterprise Customer Success & Channel Growth Leader | 10+ yrs in Cybersecurity SaaS | 100%+ Renewals | Partner Enablement | Strategic Expansion & Retention Expert | Vulnerability Management | Cyber Exposure

Columbia, Maryland, United States

About

I’m a Customer Success and Channel Growth leader with 10+ years of experience helping enterprise and mid-market customers realize measurable value from cybersecurity and SaaS solutions. At Tenable, I’ve consistently driven 100%+ renewal attainment, scaled a top North American partner 3× ARR, and delivered impactful adoption and enablement programs across MSSP and direct accounts. My approach blends strategic account management, data-driven adoption insights, and cross-functional collaboration to uncover expansion opportunities and strengthen retention. Recognized among Tenable’s top global CSMs, I thrive in high-growth, customer-centric environments where partnership and outcomes come first.

Experience

  • Tenable (6 yrs 10 mos)
    • Senior Customer Success Manager
      Feb 2022 - Present · 4 yrs 6 mos

    • Enterprise Customer Success Manager
      Oct 2019 - Feb 2022 · 2 yrs 5 mos

  • Regional Sales Manager at Fleet Complete
    Jan 2019 - Aug 2019 · 8 mos

    • Grew regional sales revenue and executed within Houston territory, conducting over 20 customer product demos/month. • Prospected with AT&T Acquisition, Retail and Enterprise sales teams to increase customer take rate. • Managed relationships by delivering four in-person and web-based technical and sales training sessions per month. • Chosen to serve as AT&T B2B Program liaison to bridge Fleet Complete and college hire program to augment sales relationship with new graduates.

  • Partner Account Manager at Asavie
    Jul 2017 - Dec 2018 · 1 yr 6 mos

    • Built multi-state regional sales revenue growth strategy, assisted in North America-wide strategy stetting, and executed within southeast territory. • Managed and developed relationships in partner sales channel with direct sellers, AT&T’s Alliance Channel and Authorized Retail, delivering 11+ technical and sales training sessions, two monthly marketing blitzes and 10 customer product demos per month, leading to an increase of $56k in revenue/month.

  • AT&T (3 yrs 6 mos)
    • Client Solutions Executive 2 - Small Business Solutions
      Apr 2016 - Jun 2017 · 1 yr 3 mos

      • Managed book of business for ~45 middle-sized companies with portfolio exceeding $13 million in annual revenue. • Consulted and presented solutions for clients in technology services and acquired new business through prospecting and consulting in the greater Houston area; exceeded FY16 year-to-date quotas by 22-93% across sales budgets. • Fundraised for OxyGEN, AT&T’s employee organization awarding STEM-focused scholarships, as Houston Fundraising Chair.

    • Client Solutions Executive- Corporate Business Solutions
      Jun 2014 - Apr 2016 · 1 yr 11 mos

      • Managed book of business for ~80 middle-sized companies with portfolio exceeding $4 million in annual revenue. • Consulted and presented solutions to clients, built client relationships, and acquired new business; exceeded FY14 year-to-date quotas by 117-205% across sales budgets. • Selected to and won “Run through the Warehouse” competition, an invite-only global AT&T sales rewards program, in 2014.

    • Account Manager- Business Sales Leadership Development Program
      Jan 2014 - May 2014 · 5 mos

      • Selected to and completed intensive twenty-week training program with curricula in account management, solutions consulting, and business sales management. • Completed program at 100% of sales quota in top 10% of class ranking. • Served as team captain for annual effort for March of Dimes— national nonprofit improving health of mothers and babies— exceeding fundraising goals.

  • Intern at Planned Parenthood Federation of America
    Jan 2013 - May 2013 · 5 mos

    • Interned a total of 400 hours at the Sexuality Education Training Institute of Planned Parenthood of Delaware • Completed eight four-hour trainings on various sexuality based topics • Taught middle school and high school students evidence-based sex education curricula • Conducted research and created resources for medical offices to become more LGBT inclusive