Rachel Gersper

Director of People Operations

Columbus, Ohio Metropolitan Area

About

Experience

  • Director of People Operations at Keyfactor
    Jun 2025 - Present · 1 yr 2 mos

    I'm leading all things People Ops—from payroll and benefits to HR systems. Some of the things I’m diving into: Running smooth and compliant global payroll Managing benefits that are both competitive and cost-effective Optimizing our HR tech and data Keeping us compliant across the board Improving processes to support our teams as we grow I’m thrilled to be part of a company that’s scaling thoughtfully and putting people first.

  • UKG (4 yrs 11 mos)
    • Sr. Manager, Payroll Tax
      Jan 2024 - Jul 2025 · 1 yr 7 mos

    • Manager, Benefits Administration
      Sep 2020 - Jan 2024 · 3 yrs 5 mos

  • Human Resources and Administration at American Honda Motor Company, Inc.
    Apr 2019 - Sep 2020 · 1 yr 6 mos

    Responsible for developing and executing human resources strategies that support the business units and organization in achieving their goals. Leverages HR expertise to address and resolve complex inquiries on a wide range of HR topics. Specific areas of focus include: associate relations, performance management, career development, talent acquisition, total rewards, and compliance.

  • Hyland ()
    • Manager, HR Services
      Nov 2017 - Apr 2019 · 1 yr 6 mos

      • Manage the daily activities of the HR Services department; provide coaching, support, guidance and development opportunities to team members. • Oversee the analysis, design, evaluation, communication, implementation and administration of a variety of payroll, compensation, and health & welfare programs. • Responsible for management of moderately to highly complex programs, projects, and processes such as talent development, quarterly and annual payroll tax filings, W-2 administration, career development initiative, benefits OE, annual merit planning, and sales VC administration. • Establish project plans, assign resources, monitor performance against plans, and influence resources to ensure successful implementation of new systems, new vendors, and new processes. • Apply knowledge of HR processes and technologies to identify and implement continuous improvement initiatives. • Oversee management of comp functions including salary structure evaluation and design, annual salary planning, job classifications, sales comp, and market analysis. • Ensure plans remain in compliance, including annual filings, audits, communications, amendments, and plan documents. Assure compliance with all applicable federal and state statutes, including (but not limited to) ERISA, HIPAA, FMLA, ADA and OSHA. • Conduct ongoing research into emerging trends and best practices pertaining to benefit plan design and compensation practices. • Support executive leadership team in benefits, payroll, and compensation decision processes; provide guidance, education and reporting to enable sound business decisions. • Investigate and provide recommendations on new comp and benefits programs in different areas of the world where the company operates. Includes, but not limited to: market-pricing of global positions, recommending ancillary health and welfare benefits packages, and retirement programs in various countries. • Manage vendor relationships for HR Services.

    • Team Lead, HR Services
      Mar 2014 - Nov 2017 · 3 yrs 9 mos

      • Responsible for researching, recommending, and developing strategies and implementation plans in the areas of benefits, payroll, compensation, and HRIS. • Manage the daily activities of the HR Services department, including administration of the benefits (PlanSource) and payroll (UltiPro) systems. • Provide coaching, support, guidance, and development opportunities for the HR Services team members.

  • University Hospitals of Cleveland (3 yrs 3 mos)
    • Senior Human Resources Generalist
      Oct 2011 - Mar 2014 · 2 yrs 6 mos

      • Provided HR leadership to the UH Medical Group (UHMG) entity comprised of approximately 650 physicians, 450 exempt employees, and 825 non-exempt employees. • Acted as primary interface with business unit leadership for all HR needs and partnered with HR process leaders to align initiatives with business entity goals. • Provided day to day performance management guidance to supervisors and managers. • Partnered with business units to develop effective strategies to proactively manage employee relations issues.

    • Recruiter
      Jan 2011 - Oct 2011 · 10 mos