San Francisco Bay Area
As a Product Strategy and Operations Associate, I supported the premium modular building product roadmap called "The M Series". I took part in the development and launch of the new product line for Villa, while driving improvements towards team KPI's. I managed the pre-sale efforts, and closed the first $1.5 million in net new revenue while working with marketing, sales, and engineering to develop the essential internal tooling to continue to sell the product to customers. I maintained proprietary software (Design Studio, Product Catalog Admin System, Customer Portal) utilized by hundreds of customers, updating daily based on factory communications (300+ product specs).
As a Senior Project Coordinator/Customer Success Associate, I focused not only on continuing to design and sell homes for customers, but also on growth, product operations, and technical onboarding for new team members. I worked closely with product and engineering to test and roll out technology that allowed customers to virtually design their ADU on a self-service platform that provided all pricing and design options at the click of a button, creating maximum efficiency. I maintained product documents including contractual documents, a specification book and pricing. I also was the lead Customer Success Associate that led new territory expansion projects, bringing organization, communication, sales revenue, and proving product market fit in new territories for Villa.
Villa is a full service ADU (accessory dwelling unit) builder servicing California. When I first started as the second Project Coordinator/Customer Success Associate at Villa, I worked hand in hand with multiple Account Executives to help potential customers move from initial deposit to design and contract their ADU. I balanced up to 30 projects/accounts at a time in multiple territories, while hitting sales targets and developing key sales processes for the company along the way. Producing about $30 million in total bookings in just one year, I worked with over 300 customers to define their project needs, and then communicated those needs to our internal construction management team to quote out the project. As an early Villa employee, I gathered customer feedback and insights to help shape current sales process and improve products and automation to continue to scale the business.
As a Senior Sales Coordinator, I manage small group opportunities by focusing on both short and long term catering revenue production. I oversee opportunities from start to finish, and responsibilities include soliciting new business, responding to incoming inquiries, contracting opportunities, promoting function space through external marketing events, conducting site visits, project management, closing business, and reporting sales data to leaders. Segments of my market include corporate meetings, social events, restaurant buyouts, and private dining experiences. By strategically proposing function space, I ensure the maximum revenue is obtained with each opportunity. -Recognized as Employee of The Quarter (Q4) 2019 -Annual achievement of 133% to 2019 banquet goal -Generated $749,649.68 in revenue for 2019 private restaurant event sales
As a Sales Coordinator, I supported the four Senior Sales Executives (Director of National Accounts, two Senior Catering Sales Managers, and a Senior Group Sales Manager) to drive hotel sales. My daily roles included: -Assisting and facilitating site visits, conducting them on senior managers behalf when opportunities permitted -Drafting proposals, cost estimates and contracts for client review -Generated banquet event orders for short term and in house events, ensuring all departments are aware of client needs -Qualified phone, email, in-person, and online leads, acting as the first point of contact while providing genuine customer service in the initial sales phase to build interest -Created event marketing collateral
As an Event Housing Specialist, I supported multiple top tier accounts in the production of large scale tech conferences. My roles included: -Working closely with the client, the hotel's Convention Services Manager and Reservations Manager, and the attendees to ensure all needs are met. -Managing the vendor housing accommodations and budget for over 1,000 reservations. -Assisting in preparing budget analysis and YOY growth reports for the client. -Acting as a liaison between the client and hotels. -Issuing PO's and reconciling the final cost sheets/invoices for selected hotels. -Creating new hotel contracts for future events. -Amending current contracts when needed. Shows I supported: -Cisco GSX 2017 in Las Vegas, NV -Dreamforce 2017 in San Francisco, CA
As a Front Desk Agent, I represented the brand of the hotel. My roles included: -Overseeing the check-in and check-out procedure. -Making reservations on the phone, online, and in person for guests. -Responding to guests' requests, problems, complaints and/or accidents. -Utilizing various sales techniques to up-sell rooms and resort services. -Assessing customer needs in order to successfully place them in the suite or room type of their preference. -Communicating frequently with other resort departments -Acting as a phone operator for the resort. -Demonstrating consistent ability to close sales and achieve high productivity when taking reservations. -Operating Oracle's Opera PMS software and Maestro. -Inputting guest data into operating system and maintain consistency on hard copies of guest information. -Notifying the Accounting Department of any guest charging disputes or billing problems