Wellington, New Zealand
I am a proactive, delivery focussed professional with an eye for detail and strong communication skills. I enjoy working with others to enhance the customer experience by either implementing change or through creative thinking. I have a vast range of skills and knowledge I can draw from that allow me to work efficiently and effectively on both small and large scale tasks and projects. I’m a people person and love building strong working relationships with colleagues and clients.
(Fixed term contract) This role reports to the Mercury and Knowledge Team Leader and I am required to write, upload and publish content to BNZ's knowledge management tool. I must ensure that the relevant information is published. I worked closely with subject matter experts and content owners to ensure that content is in a coherent structure and meets our content structure standards. I also respond to user feedback to ensure information integrity.
(3 month Secondment) This role reported to the Mercury and Knowledge Base Team Leader and I was required to write, upload and publish content to the new knowledge management tool. To ensure that the relevant information was published I worked with subject matter experts and content owners to ensure that content is in a coherent structure and met our naming conventions and content structure standards.
Reporting to the Chief Operating Officer for Customer Fulfilment Service. As Information Support I am the Information Domain Delegate responsible for updating and collating information for the Domain Owners. Own the overall management of SharePoint sites for the CFS responsible for updating content, granting access, setting permissions and providing support to the business. Intranet content owner for CFS: responsible for coordination of updating content, engaging the business to adopt good content governance. Provide best practice advice and work closely with content owners/editors and our communications teams. A trusted advisor to the business on Information Domains, SharePoint and Mercury. - Work with the Communications Manager, Channel Managers and Intranet Knowledge Consultant/Analyst as appropriate to ensure CFS information/content is up to date.
Support training initiatives and projects through communication. Develop Culture and Engagement programmes for the business to align with bank wide initiatives and the leadership strategy. Support larger strategic programmes.
Delivered change management training to Lending Services and Customer Account Services teams.