United Kingdom
I would like to tender my application for any job openings best suiting my profile. It would be a great opportunity to work in your esteemed organization as it is internationally known for its ongoing growth, outstanding performance & achievements. I regard myself as an enthusiastic, self-reliant, highly motivated, presentable & responsible person with pleasing organizational & communicational skills. As my enclosed resume simply summarizes my “profession” capability, there is more to relate, a personal meeting with you would be highly appreciated, to more specifically discuss as to how I could be of service to the firm & would further throw light on my suitability to fit within the frame of your company profile. Should I be considered for employment, it will certainly be more than an achievement to me as well as the company to contribute towards its success & explore its great potential which would be a vital contribution for future advancements in my career.
- Delivered a professional front-of-house service, welcoming clients and directing them to appropriate consultation rooms. - Coordinated closely with Consultant Psychiatrists and Medical Secretaries to manage clinic availability and maintain accurate scheduling via Excel. - Maintained high standards across reception and consultation areas, ensuring rooms were fully equipped and presentable. - Managed end-to-end booking processes, handling internal and self-referrals with appropriate due diligence and acknowledgements. - Processed client registrations, accurately recording insurance details to support billing workflows. Scheduled appointments tailored to client preferences, including clinician choice, availability, and session format (online/face-to-face). - Maintained confidential client records on CareNotes, ensuring accurate documentation and compliance. Set up billing profiles and coordinated payments through private medical insurance providers and self-funding clients. - Handled high-volume inbound calls, supporting with bookings, cancellations, and general enquiries. Provided empathetic support in a mental health setting, including managing sensitive or crisis-related enquiries and escalating when required. - Reviewed clinic lists and followed up on consultant correspondence, including therapy recommendations. - Coordinated cross-site referrals across UK locations, ensuring appropriate consent and documentation. - Logged all interactions and records on Salesforce CRM for audit and compliance purposes. - Managed shared Outlook inbox, prioritising and responding to urgent queries efficiently. - Liaised with therapists to facilitate client needs, including arranging remote sessions. - Supported general administrative functions, including document management, scanning, and printing.
Corporate Client Administrator - Customers Due Diligence of each Referral received – ensuring all mandatory information has been updated before adding onto Salesforce and then distributing them equally across the team. - Maintaining daily, weekly, monthly excel reports keeping track of referrals received in a day & monitoring that they are equally distributed across to all case manager. - Distributing around 250 – 300 emails across 5 mailboxes only daily basis paying attention to rotational shifts within our team should we receive an urgent email requiring urgent attention, allocating it to case manager on shift. - Collaborated with the Income Processing Team to support billing updates, including applying new rates & ensuring accurate categorization of patients under various healthcare providers - Assisted the Patient Journey Support Team by conducting comprehensive data cleansing and updating incomplete patient account information to ensure database accuracy and integrity. Reception Administrator - Working closely with Senior Officials and Directors during the BOD Meetings ensuring all their requests are actioned on priority - Taking down & ordering all the lunches requested by the Board of Directors thru email and upon personal requests - Reserving Meeting room and Parking Bay requests made by Board of Directors, Team Managers and all PA’s & EA’s - Sorting, preparing, franking and sending across all post received by Royal Mail/Couriers according to various departments located in other locations, urgent post are sent overnight via Crawfords - Preparing petty cash reports documenting all purchases, ensuring timely top-up of petty cash card - Working closely with Health & Safety Team by creating Fire Risk Assessment Plans and then sending the reports across to the H & S Advisor - Maintaining stock of Stationery and Kitchen (eatables) ensuring all stock needed by staff is ordered and available ahead of time
- Preparing Agreement in Process, Loan Facility and Trust Deed Contracts once all details are provided by respective Sales Advisor. - Issuing of Letter of Completion and sending thru QuickFile System to clients once entire initial loan process has been completed. - Creating and updating all loan deals into Tempus Capital Loan Management System. - Preparing Late payment and all invoices that are sent out to client thru QuickFile System. - Requesting all KYC documents from brokers/clients i.e., 3 months bank statements. Proof of address, Passport/Driving License Copy and Credit Report. - Requesting Valuation quotes from RICS approved valuators and Legal Fee Quotes from list of approved Solicitors. - Preparing post that need to be sent by Royal Mail and ensuring they are dispatched before mailroom cutoff, sorting & distributing mails accordingly to each department. - Maintaining & restocking of all office essentials, tea, coffee, A4 paper, photocopy ink toners, - Printing documents that need to be signed as a witness then, Scanning and saving into respective deal located in the server and if required Emailing document. - Assisting and supporting the entire department with all requests and queries raised.
- Initial file acceptance, checking all documents in file including but not limited to validity as per product requirement and mostly adhering to TAT, while ensuring high standards of compliance and conduct. - Latest 6 months Bank Statement Analysis i.e. Credit Summation, Debit Summation, No. of Credits, cheque's issued, cheque's Deposited, Inward & outward cheque's returns if required even financials analysis. - Pre-Analysis & other preliminary checks which includes internal & external fraudulent checks which fall under FRMU and Compliance. - Liaising with Compliance FRMU, Collections & various other departments to ensure with them all necessary feedback is clear in order to process clients request. - Initial and Final Data entry on LAPS & FCUBS for company, partners & guarantors - Maintaining and circulation of MIS - Issuance of Offer Letters / Local Purchase Orders / Letter of Confirmation. - Preparing re-imbursement claims for Department Head, Unit Managers, Sr. Analysts & Staff. - Company & Warehouse Field Visit in order to verify existence of running business and to determine if company has the potential and capability to repay its dues. - Scheduling Induction training programmes, applying new system and physical access for New Joinees while training new joinees all processes and policy carried out in prescreening section. - Booking and setting up meeting rooms ensuring projector and all other systems are up and working by interacting with IT support team. - Preparing invoices and ordering of stationery thru ARIBA System. -Maintaining stock of Stationery products and other material required by department. -Prepare and storing of documents thru InfoFort and maintaining details of list for retrieval of file. -Schedule interviews, meetings, appointments and managing calenders. -Sort & send mails internal/external thru Aramex. -Create and revert to correspondence. -Organising team lunches/ quarterly team. -Offer all general staff support.
- Collect payments on overdue credit cards and loans. - Create a list on customer who have not made their payments and organize the same in order to severity of delinquency. - Set up repayment plans and new terms of sale. - Lien & Unlien accounts that reflect available funds of minimum due in account by ADS facility (Auto Debit System). - Update Customer details and record in CRWx new commitments made by customers. - Listen to customers problems and determine if customer can and will make their payment.
- Opening accounts such as Current A/C, Saving A/C & other various different account. - Maintaining and developing relationships with existing customers via meetings, telephone calls and emails - Visiting potential customers to prospect for new business - Acting as a contact between a company and its existing and potential markets - Negotiating the terms of an agreement and closing sales - Gathering market and customer information - Reviewing own sales performance, aiming to meet or exceed targets - Gaining a clear understanding of customers' businesses and requirements