Cincinnati, Ohio, United States
Presales Solutions Engineer at Moveworks, an Agentic AI startup acquired by ServiceNow, focused on enterprise AI workflows, virtual agents, and automation for IT and HR. I partner with sales and customer teams to design, demo, and deliver AI solutions that drive measurable business outcomes across Mid‑Market and Enterprise accounts. Support the go‑to‑market motion for Agentic AI solutions, collaborating with account teams and ecosystem partners to achieve technical wins with new and existing customers. Lead product demos, technical discovery, architecture discussions, and security reviews for AI agents with CIO, CHRO, Chief AI Officer, and IT/HR/Digital Ops leaders. Design and build custom demos and workflows using REST APIs, JSON, SOAP/XML, and HTML portals to showcase AI‑driven automation on the Moveworks platform. Develop and deliver developer‑focused enablement programs (Developer Lab, on‑site workshops) to teach customer teams how to build and manage agents on Moveworks.
- Custom creation of internal knowledge chatbot coded with: Python, Flask, JavaScript, React, Hugging Face embeddings & OpenAI API - Creation of Vector Database for chatbot in Qdrant - Assisting and training in integration of new ERP system - Data collection, cleansing, and hosting via queries
- Engaged with a diverse range of companies, from large Fortune 500 firms to specialized tech scouts, successfully obtaining letters of intent for SBIR Phase II Support from a top 5 Defense Contractor - Spearheaded all product demonstrations, notably leading presentations to the Department of Defense, and Fortune 500 companies - Requirements gathering and needs assessments. Translating complex technology solutions for non-technical POCs - Acted as the linchpin between the development, sales, and marketing teams to ensure cohesive product messaging and launch strategies. Facilitated seamless communication across departments to align on goals, strategies, and client feedback, enhancing product development and sales outcomes - Conducted in-depth market analysis and competitive intelligence to inform product development. Utilized various tools and platforms to stay ahead of industry trends and competitor movements, ensuring the company's offerings remained competitive and relevant - Demonstrated a strong commitment to personal and professional development, continuously seeking out new technologies, methodologies, and industry best practices to enhance sales engineering processes and outcomes Lead grant writer and secured: - xTech Search 7 engagement - Air Force STTR Phase I - TechConnect World National Innovation Awardee 2022 - Two TechConnect Defense Pitches - TIDE 2023 Attendance - Featured ALPHA startup at Collision 2023 - Strategic Consortium of Intelligence Professionals (SCIP) Speaking/Workshop Engagements
- Analyzed an extensive vector database of over 80 million documents utilizing our software, including global patents, scientific and technical documents, and U.S. government grants, to identify emerging technology trends and opportunities. - Served as the Lead Reporter/Analyst for Department of Defense engagements, providing in-depth reports on global technology trends and innovations. Highlighted strengths and vulnerabilities within the U.S. and its allies' technological capabilities as well as competitive analysis to enhance U.S. technological innovation.
- Managed a team of 32 young adults both on the field and off the field, meeting department GPA goals. - Helped acquire business partnerships with 4 large corporations via sponsorship.
- Apply rapid response on ticketed issues or phone issues with day-to-day use of PCs, network services and address any issues across multiple platforms and locations. - Work with third party vendors to resolve software related issues. - Traveling on-site to give presentations on IT security importance to end users. - Updating documentation via OneNote on SharePoint. Presented the need for better documentation processes within the organization due to the lack of standardization. - Member of ITGlue documentation deployment and standardization team. - Member of events planning committee. - Server maintenance and repair. - Make data driven decisions for clients’ systems and network