Metro Davao
Amazon Specialist | Amazon Account Operator | Amazon Catalog Specialist | Amazon Flat File Specialist | Expert in Catalog Creation, Inventory Reconciliation, and More! With a strong dedication to enhancing seller outcomes on Amazon, I bring over 7 years of comprehensive experience across both backend and frontend operations. My expertise spans a wide range of critical functions, ensuring seamless navigation of Amazon's dynamic marketplace. I bring a results-driven approach with a passion for precision and problem-solving. Key Skills and Specializations: • Amazon Catalog Management • Feeds / Flat File Creation & Submission • Listing Creation & Troubleshooting • Variation Setup & Fixes • Listing Optimization • Case Management • Amazon Brand Registry • A+Premium • Account Health Monitoring & Compliance (ASIN Suspensions / Violations) • FBA Shipment Creation, Monitoring & Reconciliation • Customer Service • Merging Reviews • Resolving Account Health Compliance issues • Amazon seller support tickets/cases via Phone, Email, and Chat • Campaign Creation (SP, SB, SBV and SD Campaigns) • Bid adjustments and budgeting of Campaigns • Experience operating US, CA, and EU marketplaces (UK, IT, FR, DE, and more) Tools/Software: - Amazon Seller Central - Monday.com - Asana - ClickUp - Google and Microsoft Workspace - Microsoft Teams - Slack - Skype - Xnurta.AI Ready to take your Amazon business to the next level? Let's connect and discuss your needs! #AmazonSpecialist #ElevateYourBusiness #ProblemSolver #Collaborate
Services and Deliverables: • Xnurta.AI (For PPC Optimization) • Seller Support Case Management Phone/Email/Chat • Resolving Account Health Issues • Update listings using Flat Feeds File/Troubleshooting • Image upload and troubleshooting • Video upload and troubleshooting • A+ Content upload and troubleshooting • Resolving and troubleshooting Compliance Issues, Account Health, and Listing Compliance • Campaign Creation (SP, SB, SBV and SD Campaigns) • Bid adjustments and budgeting of Campaigns • Amazon Marketing • Experience operating in US, CA, and EU marketplaces (UK, IT, FR, DE, and more)
Services and Deliverables: • Creation and submission of Feeds/Flat Files for Catalog: • Administering seller support tickets and initiating new ones (via Phone, Email, and Chat) • Addressing issues with ASIN/Listing (such as being blocked, suspended, suppressed, or stranded) • Proficiency in intermediate brand registry procedures • Broad understanding of Compliance/Seller Performance concerns • Provision of Customer Service • Handling/Creating Variations • Updating all attributes comprehensively • Flat file bulk uploads • Creating listings across multiple marketplaces • Image upload troubleshooting • Video upload troubleshooting • A+ Content upload troubleshooting • Experience operating in US, CA, and EU marketplaces (UK, IT, FR, DE, and more)
Services and Deliverables: • Creation and submission of Feeds/Flat Files (Catalog) • Amazon Inventory Control • Order fulfillment, shipment management, tracking FBA shipments, and reconciliation of Amazon FBA reimbursement and shipments • Creation of Listing • Managing seller support tickets and opening new ones • Troubleshooting for ASIN/Listing (Blocked, suspended, suppressed, stranded) • Intermediate brand registry knowledge • General knowledge for Compliance/Seller Performance problems • Customer Service • Variation • Merge Asins • Updating all attributes • bulk uploads • Creating listings in multiple marketplaces • Experience operating in US, CA, and EU marketplaces (UK, IT, FR, DE, and more)
Amazon Customer Service: (Customer Support) • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Resolving issues and troubleshooting technical problems. • Providing proactive customer outreach. • Handling customer complaints. • Collecting and analyzing customer feedback.
Seller Support Associate: (FBA/FBM/IIDP(Catalog) - Inbound Phone and Email) Amazon FBA Inventory: • Customer Service for Amazon Sellers • Order Management for FBA Sellers • Amazon FBA Reimbursement and Shipment Reconciliation/Shipment Management and Creation • A - Z Claims (Merchant listings) Amazon IIDP Catalog: • Flat files/feeds troubleshooting • Advising and helping optimizing listings • Troubleshooting for NLE / ASIN (Blocked, Suspended, Suppressed) • Inventory Reconciliation • A - Z Claims