Samuel Q.

Trust & Safety @ Tiktok | Product Analytics & Platform Operations

Singapore

About

A motivated self-starter with a strong passion for the information technology and financial services sectors, I excel in utilising business intelligence tools for process optimisation, developing actionable business strategies and investigating emerging technologies. My experience working with large datasets, as well as my analytical mindset, have enabled me to successfully contribute to cross-functional teams in various industries, driving data-driven action and achieving impactful results. I am committed to delivering high-quality results that exceed expectations, and seek opportunities that align with my skillsets and career aspirations in business analytics, consulting, research, supply chain or finance. Please feel free to reach out and connect with me at [email protected].

Experience

  • Platform Responsibility (Trust & Safety) @ Tiktok at TikTok
    Jun 2024 - Present · 2 yrs 1 mo

    Part of Tiktok Product, working on tools and processes supporting the content moderation ecosystem

  • Business Analyst Intern (Hybrid Cloud Transformation) at IBM
    Aug 2023 - Jan 2024 · 6 mos

    • Developed and maintained essential project documentation, such as Requirements Documentation and User Stories, to provide a clear roadmap and facilitate project alignment across teams. • Acted as a bridge between design and technical teams, ensuring the translation of business requirements into digital products and features through clear communication and cross-functional collaboration. • Worked closely with the Project Delivery Manager to analyse and refine reporting requirements during SIT and UAT, bolstering the efficiency and effectiveness of testing and quality assurance processes. • Enhanced support to testing and quality assurance teams by providing clear acceptance criteria for product delivery, as well as facilitated the end-to-end testing and acceptance of the project. • Leveraged technical expertise in Jira and Excel VBA to design and enhance product testing workflows, achieving a notable 30% improvement in process efficiency and data accuracy.

  • Private Tutor at Self-Employed
    Feb 2017 - Dec 2023 · 6 yrs 11 mos

    Set up a business providing tutoring services in core academic subjects such as Higher Mother Tongue and Mathematics, as well as co-curricular subjects such as Piano Performance and Music theory.

  • DBS Bank (Internship · 9 mos)
    • Funds Selection Team, Investment Products and Advisory
      Jun 2023 - Aug 2023 · 3 mos

      • Researched Mutual Funds via Bloomberg Terminal and Morningstar, updating performance statistics and fund information for bank distribution. • Gained market insights by participating in local and cross-border fundhouse meetings with portfolio managers from firms like BlackRock and KKR. • Completed translation assignments for marketing collateral, facilitating distribution in markets like Taiwan by providing English-Chinese translations.

    • COO Office (Sales Surveillance)
      Apr 2023 - Jun 2023 · 3 mos

      • Monitored sales activities and trade communications for compliance, identifying unethical practices and regulatory breaches. • Developed data-driven presentations, dashboards and predictive models to enhance compliance training for sales teams. • Automated daily and weekly report generation with Excel VBA and Power Automate, reducing manual effort and errors. • Gained exposure to Private Banking Operations as well as the inner workings and features of core banking platforms through the Avaloq Banking Suite.

    • Capital Markets (Equities Analyst Desk)
      Feb 2023 - Apr 2023 · 3 mos

      • Conducted buy-side equity and credit analysis utilising top-down and bottom-up methodologies, assessing financial metrics and macroeconomic indicators. • Integrated data from multiple research channels to develop personal insights on market trends and deliver actionable equity recommendations. • Assisted in constructing an Excel database to streamline updates for the team’s equity coverage universe using FactSet.

  • SAP Cloud Accelerated Learning Experience (S.C.A.L.E) at SAP
    Jul 2023 - Jul 2023 · 1 mo

    Participated in a 5-week intensive virtual enablement program focused on enterprise software and cloud technology. • Developed technical skills relevant to SAP’s cloud solutions through weekly clinics. • Leveraged SAP's suite of solutions to tackle business cases.