Debrecen, Hajdú-Bihar, Hungary
Personal Statement I am a professional English-speaking customer service specialist with extensive experience in managing relationships with both external and internal stakeholders. My background includes verbal and non-verbal client communications, as well as successfully overseeing multiple tasks simultaneously. I possess excellent time management, problem-solving skills, and a high level of productivity under pressure. I am a team player who can also work independently, cope with stress, adapt quickly to new situations, make decisions, and take initiative. I have completed the Lean Six Sigma Green Belt training, which has equipped me with the knowledge and tools to drive process improvements, optimize efficiency, and deliver better customer outcomes. My understanding of Lean principles enables me to identify and eliminate inefficiencies, streamline workflows, and foster a culture of continuous improvement within teams. This certification has greatly enhanced my ability to contribute to organizational goals while maintaining a focus on customer satisfaction and operational excellence. Key Skills and Competencies Personal/Technical • Proven ability to build strong rapport with staff, management, and customers • Effective influencer, negotiator, and communicator in both English and Hungarian • Exceptional presentation skills and proficiency with Microsoft Office • Hands-on problem-solving and support-focused approach • Strong attention to detail for continuous improvement and efficiency • Expertise in Lean Six Sigma methodologies to enhance process efficiency and quality Areas of Expertise • Customer journey and satisfaction • Client and stakeholder engagement • Multimedia and online administration tools • Entry-level leadership • Driving improvements and performance through Lean Six Sigma principles
- Collect, validate, and maintain workforce planning data to ensure accuracy, timeliness, and visibility of staffing levels, FTEs, and workload trends. - Assist with data analysis and reporting, identifying trends or discrepancies and producing regular and ad hoc reports to support decision-making. - Coordinate with internal teams and attend validation meetings to ensure data accuracy, completeness, and alignment across stakeholders. - Support administrative tasks and follow established processes to meet business requirements, maintain data quality, and flag issues as needed. - Contribute to Continuous Improvement initiatives by collaborating with the team to enhance reporting practices and drive efficiency.
- Handling customer needs: The primary task of customer service is to assist with customer inquiries, issues, or complaints. - Providing information: Customer service provides information about products, services, pricing, shipping terms, warranties, etc. - Problem solving: Quickly and effectively resolving arising issues or errors, such as taking actions for product replacements or repairs in case of defects. - Complaint management: Listening to customer complaints, investigating them, and resolving them in the most efficient and professional manner. - Collecting feedback: Customer service gathers feedback from customers about products, services, and the company to help improve the service. - Training and advising: Customer service staff train customers on the proper use of products or services and provide advice on the best solutions. - Managing orders and refunds: Customer service assists with order-related inquiries, such as tracking, modifying orders, or processing refunds.
Main responsibilities • Providing excellent customer service by responding to customer inquiries and resolving issues via email or phone • Handling customer complaints and returns in a professional and efficient manner • Maintaining positive relationships with customers and key stakeholders and addressing their needs promptly • Analysing sales data and website analytics to improve sales performance and customer experience • Updating and managing the product catalogue, including adding new products, updating prices, descriptions, and images • Monitoring inventory levels and coordinate with suppliers to replenish stock as needed
Main responsibilities • Liaising with suppliers, vendors, and transportation companies to ensure smooth logistics operations • Communicating with internal departments, such as sales and customer service, to address logistics-related issues • Inspect goods for quality and damage before shipment • Identifying opportunities for cost savings and process improvements • Handling customer inquiries and complaints related to logistics • Identifying trends and make recommendations for improvements
Main responsibilities • Addressing customer inquiries, resolving issues, and handling complaints professionally and efficiently • Maintaining positive relationships with customers and ensuring their satisfaction • Assisting customers with order placement, tracking, and returns • Monitoring and evaluating customer feedback to improve service delivery • Preparing regular reports on customer service activities and performance metrics
Main responsibilities • Supervising and supporting store staff, providing guidance and training as needed • Ensuring high levels of customer satisfaction through excellent service • Assisting in achieving sales targets and KPIs set by the store manager • Overseeing inventory levels, ensuring stock is replenished and well-organized • Ensuring the store operates smoothly and efficiently on a daily basis