Myanmar
Dedicated tourism and hospitality professional with over four years of experience in customer service and tour operations. Currently working as a Global Customer Service Representative at Banyan Tree Hotels & Resorts, where I provide outstanding support to international guests and manage their travel needs from around the world. I hold two bachelor's degrees in Tourism and English, along with an MBA in International Business Management, which have given me strong knowledge in the travel industry and excellent communication skills. My MBA has equipped me with strategic thinking, business management, and leadership skills—tools that enhance my ability to deliver high-level service, optimize operations, and understand the global business landscape of tourism. Currently, I'm working as part of the Global Customer Service team at Banyan Tree Hotels & Resorts, working remotely to support guests from around the world with high-quality, personalized service for the past 2 years. Before that, I worked as an inbound tour operator, specializing in creating customized local and international tour packages, handling ticketing, and providing full-spectrum travel support. My passion lies in creating unforgettable travel experiences, ensuring customer satisfaction, and building strong connections with clients and partners globally. I'm always looking for new opportunities to grow within the tourism, hospitality, and customer service sectors. 🔹 Multilingual communicator | 🔹 Detail-oriented | 🔹 Globally minded | 🔹 Solution-focused Let’s connect! 🤝
As a Global Customer Service Executive at Banyan Tree Hotels & Resorts, I provide high-quality, personalized support to international guests across. Delivering exceptional hospitality experiences to international guests through remote customer support across multiple time zones. Manage inquiries, reservations, and service requests for luxury resort properties worldwide via phone, email, and digital channels. My role requires clear communication, cultural sensitivity, and attention to detail to meet the expectations of a global clientele. I also collaborate closely with internal teams to ensure guest satisfaction and uphold the brand’s commitment to exceptional hospitality.
As an experienced inbound tour operator, I specialize in creating unforgettable travel experiences for my international clients by seamlessly managing all aspects of their wonderful journey to our country. I have successfully organized large-scale tours while fostering long-term relationships through personalized service and consistently achieving client satisfaction rates exceeding 95%.