Warsaw, Mazowieckie, Poland
• Leading the implementation of an Order Management System (OMS) across all e-commerce sales channels to unify order processing and improve operational efficiency • Managing and optimizing key internal applications such as the Picking App and Assortment Management Tool, introducing user-friendly enhancements to improve fulfillment speed and accuracy. • Driving innovation in data visibility by leading the Data & Reporting for Digital initiative; launched real-time sales dashboards for e-commerce channels • Coordinating cross-functional teams (development, operations, analytics) to ensure successful project execution and adoption.
• Co-led testing and successful launch of a new e-grocery sales channel in early 2024, collaborating closely with QA and development teams. • Took over the q-commerce project, implementing new features to improve Service Level (SL) and reduce manual workload through automation. • Supported user experience improvements through feedback-driven changes and system monitoring
• Led process optimization for the Biedronka Home e-commerce project, focusing on customer experience and logistics. • Reduced return processing times by designing new complaint handling scenarios and improving external warehouse flows. • Conducted a comprehensive warehouse performance and cost analysis, presenting findings to external warehouse management; recommendations were adopted and led to a measurable reduction in warehousing expenses. • Developed in-house tools to improve visibility and operational control in the warehouse. • Identified and solved inefficiencies, leading to improved logistics KPIs and reporting accuracy.
- Managing flow of containers from Asia and USA - Auditing transportation invoices from carriers - Cooperation with sea, air and road carriers - Cooperation with finance team, inbound, outbound and planning team - Preparation of documentation for customs clearance and cooperation with Customs Agency - Preparation of presentations for QBR - Use of internal ERP systems on a daily basis
- Deputy team leader - Management of materials flow to and from external warehouse - Preparation of transport documentation - Working in customs warehouse - Cooperation with IT team, logistics, planning team - Cooperation with suppliers and vendors to manage discrepancies in deliveries - Coordination of inbound process
- Managing the flow of tangible goods - Receiving deliveries of components - Sending the finished product - Quality control of the finished product Initiatives that I took myself: - Introducing my own schedule for employees - Improving the flow of a finished product by changing the organization of work - Improving simple office work by introduction of macros to Excel spreadsheets