Lexington, Massachusetts, United States
Digital technology leader with a proven track record in building, leading, and supporting diverse, geographically distributed teams to deliver high quality products via a collaborative environment centered around constant iterative improvement. * Excel at translating business objectives and processes to effective cross-functional leadership and execution * Hands-on expertise in architecting, building, and optimizing SaaS systems running on cloud infrastructure * Formal training in research, machine learning, data science, and related techniques
Revamped the technical team, processes, and systems for a 3.5-year-old whistleblower software startup that resulted in an acquisition * Doubled the size of the mixed local-/offshore- engineering, infrastructure, and QA teams in 2.5 months and transitioned to a multi-pod structure * Reworked the product/software development lifecycle, tooling, and deployment processes to accommodate for growth and achieve 100% on-time delivery of initiatives started during my tenure * Collaborated with product & implementation teams to reset company priorities that resulted in reduced technical debt and increased engineering velocity * Created and successfully instituted a career ladder to aid in career growth for the engineering team
Built the technical team, processes, and systems for an ed-tech startup that and launched 3 products with 100% up-time, while actively contributing to code-base * Successfully brought the company’s three products to market: Genetic and phenotypic reading assessment platform (late 2021), Reading instruction platform for teaching both in-person and remote students (mid 2022), Generative AI based story generation tool to create customized stories (mid 2024) * Empowered engineering, product, and UX teams with industry best practices to achieve a history of on-time project delivery and no-downtime updates * Spearheaded effort to maximize customer value by creating and maintaining company-wide data-driven goal setting framework (OKRs) and implementing product instrumentation * Engaged with customers, both potential and active, via hands on user interviews and feedback sessions to understand their needs in order to improve their experience and the product * Advocated for and helped built up the product and UX portion of the company to reduce work that did not have a positive customer impact
In addition to being a core contributor to major components of the product, oversaw technical direction of a Healthcare SaaS company all the way from a “nights-and-weekends” startup to a nationwide ~50-person company * Delivered HIPAA compliant beta product to customers within 3 months * Built, managed, and supported the mixed local-/offshore- engineering and infrastructure teams * Responsible for technical processes, architectural decisions, and system design choices, that resulted in a 100% success rate for national hospital and healthcare insurance company security reviews * Advocated for and managed complete re-build of MVP application based on learnings, resulting in efficient delivery of new product features, increased application/data availability, and reduced cost per-server * Designed and built the core workflow engine, providing a standardized way to deliver flexibility to customers, thus significantly reducing the need for custom development when onboarding clients * Managed vendor relationships with various third-party tools, systems, and services
Overhauled and automated the marketing team’s lead generation contact list pipeline * Designed, implemented, and trained staff on an ETL pipeline, thereby addressing all previous issues of duplicate, missing, and erroneous data, resulting in better marketing campaigns