Erode, Tamil Nadu, India
Hardworking, and a top performing individual with 7 years of experience in e-commerce operations and management mainly focused in catalog management and process improvement. Currently working as a Program Lead with Walmart
- Managed a team of 19 member and responsible for productivity, quality and coverage metric - On-boarded 2 new programs: Connected with stake holders, driven process improvements, associates score cards, SOP construction, metric reports and optimized initiatives/automation - Mentoring new associates and contributed to their growth in organization - Demonstrated the ability to dive deep into a problem, performed ‘root cause analysis,’ and identified constraints to recommend a solution - Lead failure mode analysis on 4 programs and identified echoing problems and suggested tactical solutions - Performed weekly business review by establishing key reporting structure for programs in terms of goals, volumes completed and revenue generated
- Managed New Item Setup (NIS) process for 22 Industrial and Scientific categories - Perform weekly business review of team in terms of inflow, volumes, quality, TAT and flag it to Lead/Manager in off-shore team - Interact with clients (vendors/manufacturers), assist them with end-to-end process and rectify issues in item setup process - Deep dive into escalations, conducting root cause analysis for issues and develop a preventive action with strong logical solutions - Received 3 Extra-mile and 2 Einstein awards for outstanding performance in Retail Business Services. - Standardization of product submission template in newly on-boarded program, which helped in streamlining productivity and capturing scorecard data without any roadblocks
- Test and question SOP to find enhancements by using fair judgment in understanding given instructions by acting individually - Audit work completed by team on weekly basis to improve team's efficiency and eliminate Ad-Hoc tasks - Analyze vendor cases to understand dependency factor and built a solution to reduce vendor dependency - Streamlined and developed a SOP for selection set-up process for business only products to avoid any escalations, legal issues, and ensure products sold to registered users