Greater Toronto Area, Canada
Experienced customer service professional with a strong background in relationship building, team management, and issue resolution. Committed to ensure health and safety standards are met in the workplace. In my current role, I am responsible for overseeing daily operations, managing staff, and ensuring that we meet or exceed our sales targets while maintaining high standards of customer service. Seeking to leverage these skills and diverse sales experience to contribute to a dynamic Canadian business environment.
- Provide top-tier customer service by addressing concerns, resolving issues, and ensuring a positive experience to drive customer satisfaction and revenue - Guide new employees, provide on-the-job training, and ensure team members are knowledgeable about products, merchandising standards, and overall store operations - Consistently drive sales, exceed KPIs, and achieve profitability goals through exceptional customer service, strong product knowledge and effective retail strategies - Committed to ensure health & safety standards are met in the workplace while maintaining compliance with operational procedures - Able to take initiative, handle emails, phone calls, and work independently to meet deadlines - Plan and execute in-store promotions and events which increase foot traffic, drive sales and boost overall revenue - Monitor and control store expenses and budget, optimizing cost efficiency while ensuring smooth retail operations and achieving financial targets
- Assist customers in a professional, friendly and efficient manner - Maintain knowledge of current promotions, discounts, and store policies - Handle cash and credit transactions accurately and efficiently using the POS system - Monitoring customer behavior to prevent theft or loss, and reporting suspicious activity to management - Manage fundamental sales engagements
- Handling customer inquiries, complaints, and resolving issues in a professional manner - Monitored fuel inventory levels, placed orders, and coordinated deliveries with suppliers, maintaining optimal stock levels - Operating cash registers and POS systems to process payments accurately - Checked and balanced daily sales report - Trained and mentored staff to provide exceptional customer service and adhere to company policies and safety regulations - Complying with all relevant regulations, including those regarding fuel handling and storage - Complete all necessary reports and paperwork accurately within the required timeframe