Priyanka Sheh

Scaled Customer Success Leader @MongoDB

Gurugram, Haryana, India

About

Driving Customer Success with Strategic Leadership

Experience

  • APAC Head, Scaled Customer Success at MongoDB
    Dec 2023 - Present · 2 yrs 7 mos

    - Scaled APAC CS org to manage, retain and expand our footprint across APJ with teams based in Singapore, Australia and India - Own the APAC scaled CS strategy, designing digital engagement programs to support SMB, mid-market and ENT customers across multiple markets - Build and optimise lifecycle journeys (onboarding, adoption, renewal, expansion) using data-driven segmentation and automation - Develop and execute QBR-lite and digital success motions to deliver value at scale - Advocate for regional customer needs within global CS leadership, influencing roadmap and operational priorities

  • Travel at Career Break
    Aug 2023 - Nov 2023 · 4 mos

    Travelled through some epic places in Canada & California. Ate a lot, drank a bit too much, deleted the alarms app from my phone for a while. :)

  • Manager, Service Delivery (Onboarding, Implementation & Customer Success) at Taboola
    Jul 2021 - Jul 2023 · 2 yrs 1 mo

  • Cvent (8 yrs 4 mos)
    • Team Lead - Project Managemet / Web Design
      Jan 2019 - Jun 2021 · 2 yrs 6 mos

    • Assistant Tech Lead
      Jul 2017 - Dec 2018 · 1 yr 6 mos

    • Senior Product Consultant - Event Management & Web design services
      Jul 2015 - Jul 2017 · 2 yrs 1 mo