Atlanta Metropolitan Area
• Successfully lead team of 80+ associates in fulfillment of over 50,000 units daily. • Monitor associates’ pack rates ensuring units are processed in a timely manner to meet and exceed on-time shipment and on time delivery goals. • Provide real-time coaching opportunities to associates that are not achieving hourly goals. • Provide focused direction and guidance to staff each day to ensure areas are balanced for proper flow. • Effectively delegate work assignments based on the experience level of associates, to maximize work operations. • Make proper adjustments to staff when turnout is below recommended headcount
• Work with team to ensure safe and secure processing of cash, checks, and coins deposits • Separating cash and checks. • Conduct deposit verifications using specialized equipment. • Worked with team to ensure all change orders were prepared in a timely manner. • Performed computer data entries daily. • Count and verify contents of individual customer location's daily bank deposits into a consolidated deposit.
• Trained all new hires on account initiation and customer service expectations. • Supervise all tellers to ensure they are providing an excellent customer service experience • Interact with customers when lines are long. • Verify cash deposits and withdrawals. • Produce weekly schedules as well as open and close institution. • Address and find solutions to more complex client servicing issues. • Very knowledgeable of branch operations. • Exemplify very strong interpersonal skills. • Exemplify strong communication skills.