Eastchester, New York, United States
NY Certified Elementary School Teacher
• Taught English to diverse age groups of children using creative and effective methods • Planned and designed lesson plans on specific themes and set clear objectives for students • Liaised weekly with parents to provide student progress updates
•Organized parties for more than 850 children and adults •Created a Christmas-themed show for 220 children from 6 institutions •Constantly produced innovative ideas and concepts for kids’ entertainment and cakes •Introduced fun ways of storytelling and songs by doing puppet shows, conducted educational games and taught meaningful art and craft activities •100% five-star ratings by parents
•Investigated 25 complex and sensitive post-tour customer service complaints per week •Performed quality control checks on company brochures, legal terms and policies and operational procedures •Provided detailed written solutions of the highest standard to customer problems •Tested company services to improve travel services •Liaised regularly with senior management, suppliers and regional offices for product and operational updates •Assisted in recruiting and trained 4 new staff on writing, problem solving, and software and product knowledge •Provided service quality recommendations to senior management to improve company service standards •Organized monthly social events for 50 staff members