New York City Metropolitan Area
Built a centralized scheduling and resource management tool using Excel and shared calendars to improve team coordination. Investigated cross-departmental delays through root cause analysis and shared insights via executive-level dashboards. Created and standardized workflow documentation to ensure consistent application of ADA accommodation policies. Supervised and delegated work to a team of 10 student assistants, ensuring clarity and accountability across tasks.
Collaborated with legal and finance teams to streamline documentation through automation and data standardization. Developed and maintained SOPs and compliance trackers, cutting internal audit prep time by 25%. Wrote user stories and acceptance criteria for asset tracking and client reporting tools. Led daily stand-ups and sprint planning to keep a cross-functional operations team aligned and on track.
Analyzed sales and procurement data to uncover inefficiencies and improve inventory flow. Built interactive Excel dashboards to track procurement cycles, vendor performance, and demand forecasts. Collaborated with internal teams to define requirements for automating stock replenishment. Reduced stockouts by 30% by optimizing procurement timelines based on seasonal demand.
Conducted user interviews and surveys to uncover key pain points in digital learning platforms and translated findings into feature enhancements. Built and managed a product backlog in Trello, organizing epics, user stories, and sprint tasks to streamline development. Led usability testing sessions and applied insights to improve the product’s UI/UX and prioritize impactful changes. Presented performance metrics and user adoption trends to internal stakeholders to guide strategic, data-driven decisions.