Flacq, Mauritius
As a Customer Relations Specialist at EbeneGate Mauritius, I focus on providing tailored support to clients with insolvency-related queries. With over 2.5 years of experience, I specialize in effective client communication, timely follow-ups, and delivering accurate financial information. I work to ensure that clients understand their rights and available solutions during financial restructuring and recovery processes. Using skills in financial analysis and account management, I approach each client interaction with professionalism and empathy, especially when supporting vulnerable clients. My goal is to facilitate transparent communication and empower clients to make informed financial decisions while maintaining confidentiality and a client-focused approach.
Responsible for contacting clients via email and phone to address insolvency-related queries and provide tailored support. I ensure clear communication, timely follow-ups, and accurate information throughout the process. When dealing with vulnerable clients, I take extra care to handle each case with empathy, confidentiality, and professionalism. I also assist in guiding clients through financial recovery and restructuring options, ensuring they understand their rights and available solutions
Identify and contact potential clients to present products/services. - Develop strong customer relationships and maintain regular follow-ups. - Understand client needs and offer tailored solutions. - Negotiate pricing and terms to close deals. - Meet or exceed sales targets and KPIs. - Maintain records of sales activities in CRM tools. - Collaborate with internal teams (marketing, logistics, etc.) for smooth order fulfillment. - Stay updated on product knowledge, industry trends, and competitor activity. - Attend trade shows, events, or meetings when required. - Handle customer queries, complaints, and post-sales support.
Taking orders,ensure delivery is made on time, follow up with customers, find new customers