Mumbai, Maharashtra, India
Possess experience in analyzing, documenting and designing business process flows using BPM tools, Well versed with end-to-end basic supply chain operations and have knowledge of lean methodology . Ability to perform financial analysis for new business processes. Comfortable working with multiple departments & delivering presentations to various levels of management. A result-oriented team player with superior facilitation, analytical, problem-solving and communication skills. Technical Skills: , Advanced MS Excel, MS Suite, ERP’s Beginner -SQL & Tableau. Leadership Skills: Managing People in Organisations, Interpersonal Process Management and exposure to Executive Global Leadership Skills. Education Qualifications: Masters in Business Administration, Mechanical Engineering Bachelor’s Degree.
As Manager of GTM Operations, I drive strategic initiatives to enhance operational efficiency, optimize critical business systems, and empower GTM teams with data-driven insights. GTM Tools & Systems Management: Managed and optimized key GTM tools (People.ai, Clari, ClosePlan, ZoomInfo, FinancialForce PSA), streamlining processes, enhancing reporting accuracy, and improving team efficiency. Designed custom workflows and dashboards in Salesforce and integrated systems, ensuring seamless data flow and resolving challenges. Strategic Project Management: ClosePlan Implementation: Spearheaded organization-wide rollout (Sales, Renewals, SDR, Technical Architect teams), achieving 100% adoption and significantly enhancing account planning/deal outcomes. ZoomInfo Rollout: Led deployment across multiple business units, streamlining lead enrichment and maximizing data utilization. AI-Powered Pricebook & Product Knowledge Access: Engineered AI-driven solutions to optimize field team access to pricebook and product knowledge, boosting operational efficiency. Data Stewardship Initiative: Conducted comprehensive vendor analysis, validating and improving organizational data accuracy, identifying and addressing variances to strengthen decision-making. ROI Analysis: Delivered post-implementation ROI assessments (ClosePlan, ZoomInfo), demonstrating measurable improvements in tool adoption, pipeline quality, and meeting effectiveness. Leadership & Team Building: Built and scaled a high-performing, proactive GTM Operations team, fostering a strategic problem-solving and innovation mindset. Mentored and developed team members, establishing clear goals and delegating responsibilities, cultivating greater accountability and emerging leadership. Fostered a learning-focused culture, empowering the team to lead system enhancements, deliver impactful solutions, and drive cross-functional initiatives.
• Collaborated with the Senior leadership to price the product and service offerings by identifying trends in the current data and also analysing our competitors • Built Plays and alerts to monitor the customer health and platform adoption to minimize the churn and also identify expansion opportunities • Built Dashboards to gain visibility on a granular level for the leadership team, highlighting the churn, business growth and retention, and enabling them to take better business decisions. • Identified best practices for the CSM’s to increase their efficiency and capacity • Spearheaded the implementation of a Customer Success Platform, which replaced the legacy system and increased the overall efficiency of the Customer success group. • Drafted and presented monthly revenue reports and deck with executives • Worked Extensively on Salesforce and assisted the Product team with building new reports and data analysis. • Worked extensively on Project Management tool- Mavenlink and generated insights to drive monthly business reviews • Analysed overall team utilization and upcoming deals to forecast the hiring in the upcoming quarters
• Worked with external and internal business stakeholders for business requirement gathering for test case design and develop strategies for high impact projects and communicate clearly about the requirements to ensure accuracy • Reviewed the user stories to ensure that the business requirements are met and assisted the test team with the test case creation and execution and acceptance testing • Worked with data analysts and the development team to identify the root cause of the errors and to provide high product quality. • Worked with complex data sets using SQL queries and managed data flow to ensure accurate data and by testing the software • Generated reports using Tableau to provide insights to the higher management • Worked on multiple data sources to track and ensure bug free data flow and maintain data integrity • Worked in scrum teams following Agile development for software development lifecycle and managed multiple projects at a time • Oversaw the development phase and provided in and clarification to the testing team when necessary • Liaised between the client and my team by providing weekly reports to external and internal stakeholders