Greater Sydney Area
- Carry through responsibilities from Graduate Network Engineer, while expanding into more advanced diagnostics, escalations, and proactive service improvement. - Perform end-to-end fault analysis across enterprise customer environments involving routing, switching, SD-WAN, and SIP infrastructure. - Conduct advanced troubleshooting on Cisco ISR and Juniper PE devices, including interface errors, routing policy conflicts, and CoS misconfigurations. - Utilize network monitoring and telemetry tools to identify patterns of degradation and implement corrective actions to prevent recurrence. - Collaborate closely with the Network Operations and Engineering teams to validate backbone changes, perform controlled failovers, and contribute to post-incident reviews. - Mentor junior engineers and graduates by reviewing troubleshooting approaches, ticket handling, and communication with vendors/carriers.
As the Technical Services Professional at Macquarie Telecom, I work with a team that’s passionate about our customers. - Rectified faults across the Macquarie core network, WAN, and customer premises equipment as part of the Service Assurance team. - Worked with various networking products, modems, and routers from vendors such as NetComm, Cisco, Juniper, Teltonika, and VMware. - Configured modems (Cisco and NetComm) and Teltonika devices to ensure seamless connectivity. - Responded to trouble tickets and network alarms, resolving faults and escalating as per internal fault management procedures. - Collaborated with technology vendors, third-party service providers, and carriers (e.g., VMware, Cisco, Juniper, NBN, Telstra, AAPT) to investigate and resolve network incidents. - Coordinated with VOIP technicians to troubleshoot, replace, and reconfigure on-premises customer NTUs and Cisco routers. - Gained expertise in all types of nbn™ broadband access technologies, including FTTP, FTTN, FTTB, FTTC, and HFC. - Consistently maintained a high Net Promoter Score (NPS) by efficiently resolving customer issues, including data hard down, link degradation, and latency problems. - Analyzed call examples and reviewed PABX configurations to resolve SIP voice service issues effectively.